My expectations were not terribly high going in, but aside from one big customer service lapse, I was pleasantly surprised at how nice this hotel was.
First, the good. Room was in good shape, typical Hampton Inn stuff. But it appears that this one (and maybe others?) has gone through some upgrading recently. High speed internet is free, bathroom has newer appointments, lots of little things were just a bit better than you'd expect. Desk personnel were friendly and helpful, and fulfilled all my room requests on check-in. The pool looked nice. Breakfast in the AM was pleasant. And the price was very reasonable.
One major bumble by their desk personnel, though. At about 11pm, I attempted to set a wake-up call. I called the front desk about a dozen times in a span of about 15 minutes, and it was continuously busy. I then tried to call the hotel's outside phone number, which rang but went unanswered on each try. Frustrated, I went to the front desk, which appeared unoccupied. After yelling for anyone who might be around, the desk person came out from some back room, and I explained the situation. She said she usually does laundry at night, and must not have heard the phone. Mind you, when she came out, she was ON the phone which was in her hand. I suspect she was just babbling with a friend or something, but in any case, it was quite frustrating.
So, what would have been 4 or 5 stars on this scale becomes 3. If you avoid this particular pitfall, it should be a pleasant stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.