We like Hamptons--price, comfort, good breakfasts. We look for them whenever we are traveling. We did not have a good experience with Mattoon's, though.
First, avoid the steakhouse that is nearby. We ate dinner there, and my husband noticed his steak tasted a bit off. He wasn't sure, thought it might be an odd flavor in the sauce, so he ate most of it. Big mistake. He started throwing up about two hours later, with problems at the other end starting an hour or so after that. This wouldn't be the Hampton's fault, except the toilet didn't flush. We called down, and they said they would bring a plunger when they found it. After about an hour I went down to the desk--they still couldn't find it and other third floor bathrooms were having the same problem (hopefully not with the same issues my husband was having). He started to go to the lobby every time he needed to do some business (every half hour or so), and I couldn't sleep because the room smelled bad. We asked for another room about 2 am, and the clerk gave us one that had been reserved but not checked in. A hour or so later (after we were both finally asleep) a little girl walks in our room-apparently the clerk forgot that he had given away the room.
Hampton Inns advertise a policy that they will refund if things are not right. We did email them, but they never responded.
The clerks there were nice, if ineffective. Everything else was fine, and hopefully they have everything corrected--but if you have any toilet problems I would immediately check out, call a manager, call corporate headquarters--something!
I have stayed at another Hamptons since, but I'm not so brand loyal anymore.
