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“Mattoon, IL” 3 of 5 stars
Review of Days Inn Mattoon

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Days Inn Mattoon
2.0 of 5 Hotel   |   300 Broadway Avenue East, Mattoon, IL 61938   |  
Hotel amenities
Ranked #7 of 8 hotels in Mattoon
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127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Litchfield, Illinois, United States
1 review
1 of 5 stars Reviewed October 27, 2013

They have no first aid kit so don't ask. The bathroom door didn't shut. One lamp and two outlets didn't work in the room so we had to charge our phones in the bathroom. When asked to do something about it, the management seemed evasive at best. The main reason we picked this hotel was the indoor pool since we have a three year old boy. It was so cold the first night and we were told it would be fixed the following day, but if you can believe this, it was not. The manager the next day walked away from the front desk when I raised this concern, not professional whatsoever and an extremely rude man. Many other young families we talked to were disappointed that the supposedly heated pool was "not working". I DO NOT recommend staying here.

Room Tip: be warned half the rooms are outside access only, not once were we informed of this.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aipgw, Guest Relations Manager at Days Inn Mattoon, responded to this review, November 6, 2013
I would like to sincerely apologize for the inconveniences that occured during your stay with us! I have brought all of your issues and concerns to the attention of the management company and I assure you we will take the appropriate actions. I would also like to personally thank you for taking the time to write a review. We read each and every one of these reviews and we use them to better educate our staff and improve our quality of service. I hope that you will give our hotel another chance in the future. Thank you again and best wishes to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
153 reviews 153 reviews
70 hotel reviews
Reviews in 81 cities Reviews in 81 cities
248 helpful votes 248 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stayed here for 1 night before visiting EIU which is about a 10 minute straight shot down the road. Paid under $60 for a 2 doubles room with my AAA rate. Room looks to have been recently painted, furnishings were decent, beds were comfortable and the room was clean. Bathroom very small but not a big deal. We were on the 2nd floor with a room opening to the outside. This was fine for my daughter and I but there is no elevator so if that's an issue request a 1st floor room. 1st floor has inside rooms that open on the pool area as well as outside rooms-not sure if there were inside rooms on the 2nd floor or not. Check in and check out were quick and accurate. Pool area is large and gorgeous although we did not swim. Free breakfast is typical-pastries, juice, oatmeal-not a huge selection and not a lot of seating. The hotel is convenient to I-57 and backs up to a strip mall as well as a small shopping mall with a JC Penny's, Carson's, Sears and a handful of other mall shops. Property is also flanked by Mexican restaurants on both ends-we ate at El Vaquero which was authentic and excellent and it was nice not having to get back in the car again to go eat. This older property shows it's age on the exterior and in the bathroom but for the price and location I would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Days Inn Mattoon, responded to this review, October 28, 2013
Dear Librarychick,

Thank you for telling us about your stay with us. Thank you for your very detailed review of the hotel. We value all guest feedback. We will pass this feedback on to our staff. We use guest feedback to make the necessary changes to the hotel to make it better. Thank you for your time. We hope to see you again in the future.

Sincerely,
Days Inn Mattoon
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Naperville, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 28, 2013 via mobile

The manager is plain rude! The bed was small and very uncomfortable. We did not get the room we reserved. We weren't allowed to modify our reservation even though we met the requirements and met the deadline.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aipgw, Manager at Days Inn Mattoon, responded to this review, October 1, 2013
Dear Guest - Sorry about your mix up with your reservation. We will look into it and see where the mix up happened. We value your insight and strive to always take care of our guest. Thanks. Amir
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Greenfield
1 review
3 of 5 stars Reviewed September 16, 2013

Rooms are small. Place to sleep! Breakfast needs work. Water pressure was awesome! A bit overpriced for the outdated facility but clean. No complaints

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Days Inn Mattoon, responded to this review, September 23, 2013
Dear Sara W,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We have passed this feedback on to our staff. Thank you for your time. We hope that you will consider us again during future visits to the hotel.

Sincerely,
Days Inn Mattoon
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Additional Information about Days Inn Mattoon

Also Known As:
Days Inn Mattoon Hotel
Days Inn Mattoon Hotel Mattoon
Address: 300 Broadway Avenue East, Mattoon, IL 61938
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #7 of 8 hotels in Mattoon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Mattoon 2*
Official Description (provided by the hotel):
Newly renovated & updated Days Inn, with 122 rooms. Free internet, indoor, heated pool, pet-friendly, non-smoking. Handicap accessible. Minutes from several attractions. ... more   less 
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