My sister and I had reservations for a few days in the month of november 2012, I called the hotel direct in october 2012 @ (217) 235-2060 because I never book a hotel without speaking to them direct finding out the age of the hotel, etc.Went I went to cancel because i came down with the flu and could not drive 6 hours, I was told that the reservation was booked through expedia!!!!! I explained that I called the hotel direct and I had never in my life booked through a 3RD party company with that they pretty much called me a LIAR and stated they would not refund me the full amount on my credit card because I had gone past the time frame to call and cancel. I explained to Stephanie the manger that in fact I did call in plenty of time but the the evening I called they had NO manager on duty to handle the situation, the employee on duty could not even locate the customer service number. BAD BUSINESS!!! I will never book at this Holiday Inn Express again!!!! I'm not even sure why they have a customer service department when you call them their answer is each hotel in owned by different owners so you are at their mercy. Not knowing for sure how to let other customers know my experiene I called the Matton Chamber of Commerce they suggested I post a review and also stated I could call the BBB and the Attorney Generals Office, thats my next stop. SO TAKE CAUTION WHEN YOU BOOK AT THIS HOTEL.
- Official Description (provided by the hotel):
- New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Expedia, Orbitz, Priceline, Tingo, BookIt.com, BookingOdigeoWL, Agoda, Hotels.com and Venere so you can book your Holiday Inn Express Hotel & Suites Mattoon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Mattoon
- Holiday Inn Express Mattoon
- Mattoon Holiday Inn