We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“**I can't Breath**” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mattoon

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Express Hotel & Suites Mattoon to your Saves list
Holiday Inn Express Hotel & Suites Mattoon
2.5 of 5 Hotel   |   121 Swords Drive, Mattoon, IL 61938   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #2 of 9 Hotels in Mattoon
Grand Island, Nebraska
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“**I can't Breath**”
1 of 5 stars Reviewed August 7, 2012

This was my first and last visit to this property. I had no expection of having any issues based on the online reviews and pictures. Upon arrival, the first room I went into had a foul odor. I switched to another room and at first it seemed to be satisfactory until I turned on the AC unit. I determined this also was why the first room smelled so bad. The air from the AC unit was appauling. The filter was clean but the interior of the unit was filty with possible mildew and mold growth. If you have any breathing issues - good luck staying here - you may want to bring your own oxygen tank. I also e-mailed the manager advising her of the issues experienced during my stay. As of this review, no response.......

Room Tip: Inspect your room prior to checking in.
See more room tips
  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 10, 2012
Dear valued guest,

We appreciate your feedback on your stay at our hotel. We are very sorry you are not satisfied with your stay. We do have our air conditioning units cleaned on a regular rotating basis. We rent those particular rooms on a nightly bases and had not received any other complaints. The front desk did note the complaints and we had these units serviced the very next day. We appreciate you letting us know about this matter. We do strive for each guest to have a great stay with us and we apologize that your stay did not meet your expectations.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

107 reviews from our community

Traveler rating
    70
    23
    8
    3
    3
See reviews for
32
18
2
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Wayne
1 review
5 of 5 stars Reviewed August 3, 2012

Stayed at HIE one night. Very clean. Good bed and great shower. Very friendly staff. Good breakfast. The hotel's decor is very tasteful and cheerful. I would always stay here as long as the cleanliness and service remain as it is now. Would highly recommend.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 10, 2012
Dear valued guest,

Thank you so much for your kind words about our hotel. We appreciate you recommending our property and are very pleased to hear you enjoyed your stay. We hope to see you again soon.

Thank you,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 5, 2012

only had a suite left and would not give me a regular room price, even though I am gold member. other HI have done it. good contintal breakfast. loud a/c. staff was nice and it is close to highway.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

I would like to thank you for taking the time to leave your feedback. We do appreciate you being a gold priority club member and we do offer free upgrades, however per priority club standards we are only obligated to upgrade platinum members. We will generally upgrade a gold members when plenty of rooms are available. I would like to apologize for not meeting your expectations where this is concerned.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukwonago, Wisconsin
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed June 15, 2012

Stayed here one night on our way to Florida. Very clean and modern. Beds were comfy and shower was great..We took our dog. Dog fee is very reasonable. Breakfast was the usual HIE fare. Nothing to brag about, but okay. Would highly recommend this hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

Thank for recommending our hotel we greatly appreciate it. We take pride in the cleanliness and appearance of our property. We hope you and your dog will stay with us again on your way back through.

Sincerely
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2012

Spent many, many nights here. The staff is always friendly and willing to do anything to keep you happy. The rooms are very clean and comfortable. The lobby is bright and cheery, as is the breakfast/lounge area. I recommend this over any other hotel in Mattoon.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

Thank you for being a loyal guest at our hotel. I would also like to thank you for your kind words about our hotel and staff. We take great pride in providing our guest with the best overall experience possible. We will be looking forward to your next stay.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Top Contributor
128 reviews 128 reviews
62 hotel reviews
Reviews in 64 cities Reviews in 64 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 5, 2012

Everything I expected in a Holiday Inn. Great location right off the freeway. Rooms were clean, modern and comfortable. Staff was very nice.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

I am so pleased that we met your expectations! We value your opinion and are glad that you took the time to leave your feedback. We hope we will see you again on your next trip through Mattoon.

Sincerley
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
1 review
5 of 5 stars Reviewed June 2, 2012

The staff at the HI Express in Mattoon are very friendly and helpful. The rooms are clean and the daily breakfast was nice. It was also in a great location.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

Thank you for telling us about your stay! I am very pleased to hear your positive remarks. Our goal is to give our guest the best experience possible and we look to seeing you again.


Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Hotel & Suites Mattoon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Mattoon

Address: 121 Swords Drive, Mattoon, IL 61938
Phone Number:
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mattoon
#4 Family Hotel in Mattoon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mattoon 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Cheap Tickets, BookIt.com, Priceline, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express Hotel & Suites Mattoon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Mattoon
Holiday Inn Express Mattoon
Mattoon Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Mattoon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.