I booked a room here on hotels.com months in advance of our 9/2/12 stay. My two sisters and I went to the Toby Keith concert at Midwest Bank Amphitheatre and wanted to spend the night at a nearby hotel after the concert. I spent a total of $156.36 for one night for a standard room with two queen beds. I picked this hotel because it was one of a couple hotels near the concert venue that had smoking rooms available. I wasn't expecting much based on the other online reviews I read about the place, but I was way more disappointed that I thought after all was said and done. First of all, it was difficult to find. Online directions from Google didn't work and we ended up calling the hotel to guide us there. The guy at the front desk who answered the phone was very friendly and I give him props because he was the only good thing about our stay here. Walking into the check-in area, it was totally hot and humid. Might have been because of the indoor pool (very small pool, btw - don't expect to be swimming laps) that was clearly visible from the front desk. Check-in was smooth so at least they didn't lose my reservation. We were assigned a room on the third floor (top floor). There is only one elevator which is across from the pool and not only was the elevator not air conditioned (or any air flow in it at all), but it was the SLOWEST elevator I have ever ridden on. We walked past some vending machines on the way to the elevator with an OUT OF ORDER sign on the beverage machine and other food items way overpriced - $5 for an ice cream sandwich - seriously??? Anyway, we cannot even get off the elevator on the third floor because there are two housekeeping carts blocking our way. The housekeepers moved them promptly, but it was past 5pm and why where rooms being cleaned at that time when checkout time is noon? We get to our room and it is boiling hot inside and it was not easy to figure out how to work the air conditioning. We actually had to go in the hall to ask a housekeeper for help. It took a long time for the room to cool over afterwards. The room was way smaller that expected. It was average clean - I mean there were stains and crayon marks on the wall and the niceset thing in the whole room was the flat screen tv - which was also the newest. There were NO towels whatsoever in our room. WTF? Called down to the front desk and was told they were out of towels and waiting for laundry. We did get towels delivered to our room a short time later and were glad for that. Came back to the room about 11pm that night and thank goodness the room was very cold the way we like it. Admittedly, my sisters and I come from a big family and we have loud voices. We did a voice check in the hallway to be sure we were not too loud and the walls seemed to be thick. The ice machine was close by our room and it was SO loud that it helped mask our voices as well. We stayed up pretty late. At 3:30am we get a knock on our door from an employee and are told there have been several complaints about noise in our room. REALLY????? This is the first time you are telling us this? Why the h--- didn't you notify us earlier so we could have quieted down? We didn't hear from neighbors or anybody so we didn't realize we were being so loud. Might have helped if we got a warning after the first complaint. Just ridiculous. We immediately went to bed after the employee advised us we were too loud. I mean, he was basically threatening to throw us out...come on, without even a warning first? Not very smart. I appreciate that we were told to quiet down, but it was a bit late at the time and was NOT done in a friendly manner. Bottom line, the place was just okay - I did give it a below average rating because it WAS below average. I've staying in many hotels in my life and this was one of the worse. Will I ever go back? NO.
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- Also Known As:
- Country Inn & Suites By Carlson Matteson Hotel Matteson
- Country Inn And Suites By Carlson Matteson
- Country Inn Matteson
- Matteson Country Inn