We stayed for two nights and wasted $295. Staff was rude and hung up the phone on us when telling them we would be late. Lobby bathroom was filthy. Hotel room had used towels laying in bathroom, toothpaste around sink and price tags on floor. Breakfast the first morning was good because we were there when it opened. There was no food the second morning. Too busy. There was only one lady trying to stock the breakfast counter for 50 people in line. Gang affiliations etched in elevator walls. Filthy pool. Extremely slow internet. The place smelled horrible and apparently they are too cheap to have AC in the halls and on the elevator, although that is minor to me.
WORST of all - Anastasia. She is assistant to Bridget Streck apparently, who is supposed to be the GM. She dismissed our issues by saying the hotel was too busy that weekend to talk to us on the phone prior to our arrival. We called to say we would be late and when we arrived, they were processing us as a no-show and charging us. Next step was to give our room away, even though we had called to say we would be late. According to Anastasia, even if you call, this still happens. Apparently it is our fault that they were overbooked and had two weddings in one weekend. Anastasia said the dirty towels were in our room because staff had forgotten them there after cleaning up our room. Since when do you use the towels from the towel rack to clean?
Worst part is the avoidance of dealing with the issues. I have not been able to contact anyone else in the hotel. I simply want an apology but until then, I will continue to let people know how awful this place truly is.
- Also Known As:
- Country Inn And Suites By Carlson Matteson
- Country Inn & Suites By Carlson Matteson Hotel
- Country Inn & Suites By Carlson Matteson Hotel Matteson
- Country Inn Matteson
- Matteson Country Inn
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