They have signs posted everywhere saying "if you didn't like your stay we will give you a night for free". There were kids left alone in the room above us jumping off the beds all day and most of the night. I called down to the front desk many times, and even went down a couple times to complain, but the kids didn't stop till 2 in the morning. When I went down to the front desk the next morning to pay I told them I had a horrible night, they said since I went through a different website to pay they weren't going to give me a free night. They took down my information saying they would do what they could, but I never got the free night they advertise. I will not stay here again.
- Official Description (provided by the hotel):
- Set just off of I-57, the Hampton Inn & Suites Chicago Southland - Matteson hotel in Matteson, IL is your perfect choice just outside of downtown Chicago. All hotel guests can take advantage of our free, hot breakfast buffet daily and 24-hour Suite Shop. Whether you're with us on business or for leisure, you'll enjoy our complimentary WiFi access throughout the hotel. Relax and unwind at our swimming pool, and stay fit in our fitness center. Bring all the comforts of home, we look forward to having you. ... more less
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- Also Known As:
- Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
- Hampton Inn And Suites Chicago Southland-Matteson