Went to the area for the Chicagoland Speedway Nascar Race and stayed 2 nites.... This hotel is so nice and new and modern, rooms are spacious we had a king suite, and it was so nice with well appointed decorations and the bed was to wonderful did not want to get out of it... The people at the desk was so nice, I forgot my phone charger and they provided me with one. And the morning breakfest was so good, they had several warm items such as mini omlets and bisquits and gravy, it was great, we will definately be coming back to this hotel next year when we go to the race..

Went to the Chicago area to sing at a men's retreat and the church booked us at the Matteson Hampton. I am very glad they did! The rooms were roomy and beds were very comfortable. I never heard our neighbors through the walls either. The breakfast was excellent and the afternoon we got there they had lasagna out and it was yummy too. They also had cookies! The staff were very friendly and accommodating and service was excellent!

We had a 16 hour drive into Matteson so I called about an hour in advance (around 11:00am or so) to see if it would be possible to check in early, the clerk put me on hold and came back on the line and said it wouldn't be a problem. We arrived at the hotel a little after 12pm and the room was not ready. Not a problem, I understand they have a specific check in time. We sat in the car for a little over 30 minutes and checked in with them occasionally. A room was available around 12:45pm or so? We were not informed of breakfast hours or given any kind of information upon check in. I asked the front desk clerk later in the evening, he was super nice and informative! Breakfast was great, they had a lot of options. Fresh oatmeal rather than just the packaged kind. However, they decided not to make any oatmeal on our second morning I'm not sure why? It would have been nice to get a "Good Morning" or a smile from some of the staff but that was not the case. On our 2nd day we noticed that the room did not lock upon closing it. You would slightly push the door and it would open right up. After the 1st night our room key was deactivated so we got stuck in the back parking lot around 11pm in the the rain with no way to get in, luckily another guest arrived shortly after so he was kind enough to let us in with him. We stayed here for 2 nights and our room was not cleaned during our stay, I'm not sure if that's normal procedure? We were able to get clean towels from the front desk. I did explain to the clerk the reason why we needed towels, but she did not comment. Overall I would stay here again.

I had a reservation for five days for a 2 bed Queen suite, upon arriving, I was told they only had a one bed king suite for 4 people. The desk clerk said we could have a lower rate for the entire stay if we took that room for the night, and the next morning we could get the room we were suppose to have, and we have the discount rate for the room, but when I went the next day to see about the room I was told that the clerk wasn't authorized to give me a discount rate, so if I got the room that I suppose to have gotten in the being I would have to pay the full rate. The clerk also lied and said the reason he gave the rate was because he had a line and just needed to get us away from the counter because I cursed him, which I never said a curse word and there was no one else waiting. That same clerk for some unknown reason baked cookies one night and about 11:30 in night the fire alarm went off and everyone had to leave the hotel due to him doing something he shouldn't have been doing. This was a very bad stay at this hotel.