I had a reservation for five days for a 2 bed Queen suite, upon arriving, I was told they only had a one bed king suite for 4 people. The desk clerk said we could have a lower rate for the entire stay if we took that room for the night, and the next morning we could get the room we were suppose to have, and we have the discount rate for the room, but when I went the next day to see about the room I was told that the clerk wasn't authorized to give me a discount rate, so if I got the room that I suppose to have gotten in the being I would have to pay the full rate. The clerk also lied and said the reason he gave the rate was because he had a line and just needed to get us away from the counter because I cursed him, which I never said a curse word and there was no one else waiting. That same clerk for some unknown reason baked cookies one night and about 11:30 in night the fire alarm went off and everyone had to leave the hotel due to him doing something he shouldn't have been doing. This was a very bad stay at this hotel.

Great service and a friendly staff. Nice rooms and very convenient being as it is located about half an hour from Chicago. Also right next to a plaza and relatively close to other stores. All around great service. Breakfast buffet included and very good as well. The hotel also has a heated pool open till ten at night and that is very fun.

Stayed two nights while visiting Chicago -- King suite. Room was really nicely decorated and comfortable. Very spacious. It was our first time at a Hampton Inn and I was impressed. Great access to restaurants, stores and fairly straight jaunt to downtown (35-45 min). Breakfast buffet had lots of choices and was tastey, but only 1 waffle maker for all guests so they could use another. Staff seemed very busy and a little overwhelmed. When I asked for a suitcase rack, the front desk person just said 'no, they didn't have one' and made no attempt to address my need. We also needed additional pillows and towels for the 3 of us, and housekeeping, while pleasant, noted that they were very busy. Pool was also very cold and appeared somewhat dirty. No hot tub. Overall, good stay.

I was pleasantly surprised by my experience. The staff I encountered were all very pleasant and helpful. The room was comfortable and nicely decorated. The furniture had a few scratches, but everything else was beautiful. My room was spacious and my bed was very comfortable.

I was really pleased to discover the toiletries available. I didn't want to check my bags on my flight so I didn't bring my own and I was pleased to discover everything I needed and more - I haven't seen shower gel or mouthwash in a hotel in a while!

The workout center was clean and comfortable and offered several options for cardio equipment as well as free weights (starting at 5 lbs). My only concern was that the treadmill stopped on a dime - it was not a brand I was familiar with and I've not encountered this with other machines.

The complimentary breakfast was a nice perk. The eggs and French toast sticks were hot and delicious and there were many options to choose from, including fresh fruit.

If business takes me to this area again, I look forward to staying at this hotel.