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All 5 Matteson hotels

Hampton Inn & Suites Chicago Southland-Matteson: Traveler Reviews

2.5 of 5
20920 Matteson Avenue, Matteson, IL 60443
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Hampton Inn & Suites Chicago Southland-Matteson
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Ranked #1 of 5 hotels in Matteson
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72 reviews from our community

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Traveler rating
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    24
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Date Rating
Columbus, Ohio
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Great hotel!”
4 of 5 stars Reviewed May 16, 2012

I was pleasantly surprised by my experience. The staff I encountered were all very pleasant and helpful. The room was comfortable and nicely decorated. The furniture had a few scratches, but everything else was beautiful. My room was spacious and my bed was very comfortable.

I was really pleased to discover the toiletries available. I didn't want to check my bags on my flight so I didn't bring my own and I was pleased to discover everything I needed and more - I haven't seen shower gel or mouthwash in a hotel in a while!

The workout center was clean and comfortable and offered several options for cardio equipment as well as free weights (starting at 5 lbs). My only concern was that the treadmill stopped on a dime - it was not a brand I was familiar with and I've not encountered this with other machines.

The complimentary breakfast was a nice perk. The eggs and French toast sticks were hot and delicious and there were many options to choose from, including fresh fruit.

If business takes me to this area again, I look forward to staying at this hotel.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marti E about Hampton Inn & Suites Chicago Southland-Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
May 21, 2012
Here at the Hampton Inn & Suites Chicago Southland-Matteson we were glad to hear "I was pleasantly surprised by my experience". We always enjoy...
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Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Nice front desk, housekeeping needs work.”
4 of 5 stars Reviewed May 1, 2012

Stayed at this Hampton for business. The location is great as it's literally across the street from our office complex. However, the location is tricky the first time. It sits on a road behind a strip mall, so your gps may get you lost. It's a quick, easy drive from Midway airport. Just take Cicero all the way. There are a lot of stoplights, but it is the fastest route (about 25 minutes). Do not take any freeways, you will be going out of your way.

As for the hotel itself, the room was very dusty and the carpets had not been vaccumed. There was hair on one of nightstands, which particulary grosses me out, and could have been removed if they dusted. That said, the front desk team is extremely friendly, but the cleaning staff could use some work. For value, I give it 3 stars. Perhaps it's my company's fault for not negotiating a better rate, but $129 for a small town Hampton with a dusty room is not value to me. I would stay here again on a one or two night business stay, but not otherwise.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask withni7 about Hampton Inn & Suites Chicago Southland-Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
May 21, 2012
Frank guest reviews such as yours, are appreciated, as they give us the chance to improve. It seems the underlying issues you experienced were the...
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Atlanta, GA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great Hotel!”
4 of 5 stars Reviewed March 22, 2012

Stayed at this property while in Chicago to attend my grandmother's funeral. I was very impressed with the hotel and the staff. They were very responsive to our needs and very friendly. The rooms were well appointed and the lounge/breakfast area was beautifully decorated. The offered 24 hour coffee and tea as well as a decent breakfast buffet and fresh cookies in the evening. I did not have a chance to utilize the pool are, however they have an enclosed pool and it was maintained very well. Being from Chicago I was familar with the area and there are great choices for dining (nothing fancy but good standard chains and fast food), as well as shopping - some within walking distance of the hotel. We are thinking of using this property for our family reunion the next time it is in the Chicago area. I would recommend this hotel to anyone.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask LMD2010 about Hampton Inn & Suites Chicago Southland-Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
March 27, 2012
First of all, our condolences for the loss of your grandmother. Thank you for taking the time to write such a nice review and we look forward to seeing you again here at the Hampton Inn & Suites Chicago Southland-Matteson.
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Bradenton, FL
Top Contributor
156 reviews 156 reviews
103 hotel reviews
Reviews in 99 cities Reviews in 99 cities
409 helpful votes 409 helpful votes
“It has one spectacular employee.....”
4 of 5 stars Reviewed March 22, 2012

Stayed here for two nights. The first night was the evening before a big presentation to a nearby company. In final rehearsal, my laptop crashed. It was 11 p.m. I need to print out my presentation and also send it by e-mail to the company for possible use in the morning.

Luckily, a young man named Brandon was working the front desk. He took on my problem as his problem and I ended up using one of the front desk computers to print out and then e-mail my presentation (the business center computer was occupied).

The following night, as I returned to the hotel, he immediately asked me how it went. I gave him a high five and thanked him and told him he did an incredible job saving my presentation.

People like Brandon are why I stay at Hilton more than Marriott. He could have shrugged and said "good luck", but he did not. No, he went the extra mile. The hotel is average to good for a Hampton Inn, but I won't remember that. I will remember Brandon and help he extended to me. (I landed the account)..

Room Tip: Ask for one on the back side to avoid freeway noise.
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BarefootTom about Hampton Inn & Suites Chicago Southland-Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
March 27, 2012
 Here at the Hampton Inn & Suites Chicago Southland-Matteson we're always looking for ways to identify star performers on our team and will share your positive review with Brandon. Thank you for taking the time to post your thoughts!
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Frankfort, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“nice place..good selection on restaurant”
4 of 5 stars Reviewed March 21, 2012

room and service very nice....after long day working last thing i wanted was loud chain restaurant....asked front desk for good place to eat...recoomended local place steakhouse...mr bennys...very good way to end day.....i would stay here again.......

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by frankglio for Matteson
Ask frankglio about Hampton Inn & Suites Chicago Southland-Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review
March 27, 2012
We are glad to hear how much you liked our restaurant suggestion and would like to thank you for your review of our hotel the Hampton Inn & Suites Chicago Southland-Matteson. We forward to hosting you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Also Known As:
Hampton Inn & Suites Chicago Southland-Matteson Hotel
Hampton Inn And Suites Chicago Southland-Matteson
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
Address: 20920 Matteson Avenue, Matteson, IL 60443
Phone Number:
Region: United States > Illinois > Matteson
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Matteson
Price Range: $$
Hotel Class:2.5 star (2.5*)
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