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“Stay-Marion IL” 4 of 5 stars
Review of Hampton Inn Marion

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Hampton Inn Marion
2.5 of 5 Hotel   |   2710 West Deyoung, Marion, IL 62959   |  
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Ranked #7 of 16 hotels in Marion
1 review
“Stay-Marion IL”
4 of 5 stars Reviewed November 18, 2013

Excellent service and place. Excellent breakfast and evening foods and drinks. Would like to see mixed drinks and a sauna and or hot tub. Will stay there again. Close to ood, shopping and hospital. Went there on business, have stayed before as well.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, December 9, 2013
Thank you for your compliments! We are currently looking into expanding our liquor license to add mixed drinks to our menu! We hope to see you again!
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150 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Fort Collins, United States
1 review
3 of 5 stars Reviewed November 12, 2013

We have stayed at this hotel many times; each time the service seems to go down hill. The rooms are nice and are clean. We weren't acknowledged as members of Hilton Honors program. We had to wait for the desk clerk(s) to finish their smoke break to be assisted. There used to be limited hotels in this area but now there are many options available. We will probably try another hotel next time.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, November 18, 2013
On behalf of all of the staff here at the Hampton, I sincerely apologize for your experience. Your concerns are our concerns and I thank you for bringing this issue to our attention. Changes will be made and I hope you will be willing to give us another chance to allow you to leave more than impressed with our service!
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Blaine
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 28, 2013

Always a good stay. Fast check-inn with recommendations for restaurants and directions. Clean and comfortable rooms. Very nice pool and work out area, and a tasty breakfast. A large lighted parking area that will accommodate RV, Boats on trailers.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, November 18, 2013
Thank you for taking the time to give us a wonderful review! We would love to have you again!
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paw paw, United States
1 review
2 of 5 stars Reviewed October 24, 2013

Had a horrible breakfast topped off with attitude. Bathroom sink had black mold all over the drain, and was met with a "sorry honey"~iron and rack w screws fell off the wall, and right out our room was the door, where all the employees sat and smoked. This hotel was way to overpriced for what we got. I usually love Hamptons. Will not stay at this one again.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, November 18, 2013
I'd like to start off with an apology. Your experience with us was unacceptable and rather unusual. We have accessed the particular room you stayed in, which I thank you for filling out our personal survey with that information, and put our maintenance man to work! This also prompted us to pay much more attention to our preventative maintenance so this never happens again! Thank you for the input!
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Winter Garden, FL
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 18, 2013

This is a nice hotel, convenient to I-57. We arrived on 26 June 2013 and were checked in by Tiffany and Kelly. They were very nice and, though unable to place us on the first floor, did get us in Room 225 near the elevator. The hotel is adjacent to a mall and numerous restaurants which was helpful. The breakfast area was a little small. One odd thing was that two females would walk from the kitchen to the front desk and back periodically, and they were wearing rubber shoes that would go "squish, squish, squish" all the way there and back. It was odd, funny, and a little disruptive as we ate breakfast, but how can you ask them what they are doing or to stop?! The shoes may have been worn for safety on wet kitchen floors and should have stayed in the kitchen. We would stay here again while passing through Southern Ilinois. Total for stay: $125.63 USD.

Room Tip: We like first floor near the breakfast area or a lower floor near the elevator which worked with Roo...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, November 18, 2013
We're glad to hear you had a good stay with us! As for the squishy shoes, our tiled floors take a beating at breakfast time! It sounds like our breakfast staff may have stepped in the juice spill while making her rounds. Thank you so much for your loyalty and we hope to see you again!
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Marion, ill, United States
1 review
2 of 5 stars Reviewed October 17, 2013

Billing issues, did not advise me that a hold on your card meant up to 5 days frozen funds. Screwed up my bank account completely. hair on sheets when we got to room, bathroom sink did not have much water flow.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, November 18, 2013
I apologize for your experience with us. Our incidental policy definitely should have been explained to you. As for the issues with your room; unacceptable. We sincerely hope that you will give us another chance to help you leave completely satisfied. The happiness of our guests is our number one priority.
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Ann Arbor, United States
1 review
5 of 5 stars Reviewed September 22, 2013

Entire staff and services were very friendly. We always choose to stay with Hampton/Hilton properties. You can always depend on your reservation to be correct, check-in is always very fast as well as check-out. Helping with local restaurants and sights is never a problem including getting printed driving instructions.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jwisins, General Manager at Hampton Inn Marion, responded to this review, September 23, 2013
Daniel,
It is always a pleasure of ours to help our guests with finding any of the local attractions. Thank you for your recognition of the front desk staff!
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Additional Information about Hampton Inn Marion

Address: 2710 West Deyoung, Marion, IL 62959
Phone Number:
Location: United States > Illinois > Marion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Marion
#9 Family Hotel in Marion
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Marion 2.5*
Official Description (provided by the hotel):
Unwind and relax at the Hampton Inn Marion, IL hotel, where you can enjoy Kokopelli golf course, catch a Southern Illinois Miners game, or take a dip in Crab Orchard Lake. Hotel guests can take advantage of the many value added amenities offered by Hampton Inn. Start your day with our free hot breakfast buffet daily, and enjoy free WiFi in every room and throughout the hotel. Relax and unwind in our clean and fresh Hampton beds, or stay productive with our handy lap desk. Keep your fitness routine in our fitness center, or take a leisure dip in our pool. We look forward to having you! ... more   less 
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Also Known As:
Hampton Inn Marion Hotel Marion
Marion Hampton Inn

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