Previously we have praised this hotel, now we will no longer stay there after booking in advance for a non smoking room, called about 8PM and told would be very late arrival, asked if our non smoking room was saved, and told "no problem". When we arrived we were given a room that when I opened the door the tobacco stink nearly knocked us down. Went to office and they said we could have another room but the following three days we would have to stay in the "smoking room" they would clean the drapes, shampoo the carpets, wash the linens....that is how they make a room smoke free? What about the drapes, easy chair, the walls, pillows. Had they said, sorry, no non smoking rooms left when we made reservations I would understand. But to tell me one thing then try to shove us into a smoking room after stating they had "saved" us our room is totally unacceptable. The next day we got a credit for the nights we had to stay elsewhere, and we will never, never go back to this hotel. Had they been honest, no problem, but to think we would stay in a smoking room half cleaned in an hour or two, no way. Terrible way to treat a customer.
- Official Description (provided by the hotel):
- free hot breakfast including scrambled eggs w/ biscuits and gravy ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Marion