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“Warm Comfort on a Cold Night” 4 of 5 stars
Review of Comfort Inn Marion

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Comfort Inn Marion
2.0 of 5 Hotel   |   2403 Black Diamond Drive, Route 13 & O'Neal, Marion, IL 62959   |  
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Ranked #1 of 16 Hotels in Marion
Valparaiso, Indiana
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Warm Comfort on a Cold Night”
4 of 5 stars Reviewed January 22, 2014

We arrived on a warm evening (50 degrees) and left the next chilly morn (15 degrees). The wind blew all night and though I slept through it in a comfy bed, when I checked the heat register, I could feel the cool air against my feet. That air seepage, so typical of a below-the-window unit, is my only complaint of our stay. An excellent rate compensated for not having central heating of a more upscale hotel. Other features that helped warm us: friendly greetings from the front desk person throughout the evening, warm cookies (sugar, chocolate chip, and oatmeal raisin), more typical of a fancier hotel, and fresh carpeting in warm colors. The breakfast included hot items--sausage patties, cheese omelets, biscuits and gravy--as well as instant oatmeal, hot cocoa, a hit with my son, and muffins and small fruit pastries. We tried the pool (a little on the cool side) and enjoyed the whirlpool tub (hot as it should be). The bedroom itself has a sharp 32-inch high-definition TV, and pleasant bedspreads. There's a bright bathroom countertop and large, variable spray showerhead. WIsh the lighting was brighter, because the fluorescent light cast a slight shadow as I shaved. Overall, though, a nice sleep and a good breakfast in this friendly hotel.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 27, 2014
Thank you so much for taking the time to share your review of your recent stay with us! I am truly excited to read that you enjoyed your stay, particularly the fresh baked cookies, breakfast, and amenities that we offer in our rooms. I want to apologize for the disappointments you encountered during your stay with us. The pool temperature is regulated by the state of Illinois, and we try to maintain it in the middle area of regulation. We are also a "green" hotel, and the fluorescent lights that we use on our property, are the type we are required to use to meet this obligation. I assure you that we have addressed the air conditioning/heating unit air seepage at our team meeting, and are taking all steps possible toward improvement. I truly appreciate your feedback, as it allows us to see where we are exceeding, as well as where we are needing improvement. We look forward to the opportunity of serving you again, the next time your travels bring you to Marion!

Sincerely,
Tricia - GM
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188 reviews from our community

Traveler rating
    157
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    4
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    4
See reviews for
63
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Homewood, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014 via mobile

The staff was ever so friendly and helpful. The hotel was immaculate and I was so glad they had a hot tub with the pool. I would definitely stay here again. The breakfast was great as well. I have to eat gluten free and was able to find enough choices to provide me a meal.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 27, 2014
Thank you so much, for taking the time to leave a review. I am happy to hear that you all enjoyed your stay! I am also happy that we were able to accommodate your gluten free diet! We try to make sure to have a wide selection available for all of our guests, as we know everyone has different needs. We look forward to having the opportunity to serve you again the next time you come through Marion!

Sincerely,

Tricia - GM
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014 via mobile

I stay at many Choice hotels, and this one is outstanding. Great desk staff. Special touches. Indoor pool. It is a bit hard to find, especially in the snow and dark, but once you get there it is fabulous!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, Manager at Comfort Inn Marion, responded to this review, January 27, 2014
I am so glad to hear that our staff went above and beyond for you. Our favorite part of our job is actually talking and getting to know everyone. As far as the best part for you, I am so glad you felt that way. We are happy you were able to make it to a warm location on such a chilly and snowy night (they are a little unusual for this area)! We look forward to seeing you again the next time you are in Marion!

Sincerely,
Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2014

We looked to Trip Advisor to find a hotel last minute in Marion while driving from Texas to Michigan. It was about midnight and we decided we couldn't power through overnight. Trip Advisor rated the Comfort Inn as the #1 hotel- and it certainly was! The front desk staff was warm and welcoming, the hotel was in wonderful shape and was clean and comfortable. The beds and pillows were great, and the breakfast was awesome! This was the 3rd hotel of our trip overall, and was definitely our favorite.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking the time to share your review of your stay with us. I am truly excited to read that you had such a great experience with us in Marion! Your kind remarks and recognition are truly valued by the entire team, and are an inspiration to continue striving for excellence in everything we do. Your patronage is high valued and appreciated! We look forward to welcoming you back when your travels next bring you through Marion!

Sincerely,
Tricia - GM
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Lansing, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

Hotel is very clean and staff is welcoming and makes sure you are taken care of. The breakfast has a variety of hot and cold options with plenty of dining space. You will find this property very satisfying!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking the time to leave a review. I am happy to hear that you enjoyed your stay! I am also glad that everyone enjoyed their breakfast options. It is tremendously rewarding to read your appraisal of our team, services and facilities! I will certainly share it with the entire staff, as I know they will be equally as pleased to learn of your kind remarks and recognition of their work. We look forward to our next opportunity to serve you!

Sincerely,
Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
1 review
5 of 5 stars Reviewed December 27, 2013

We stayed at this hotel in December, 2013. The staff was great. Very friendly and helpful. We only stayed one night, but the room was vey clean and nice. The breakfast was good. We will stay here again when we travel that way.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking time to leave a review! We are thrilled that you and your family trusted us with your travel accommodations and that we were able to meet your expectations! We hope that all of our guests find the rooms as comfortable and enjoyable as you did! We look forward to serving you with your future hotel accommodations when traveling through the Marion area!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 15, 2013 via mobile

The property was certainly clean and comfortable. The quality of the beds and pillows was excellent. There were hot breakfast options but the eggs seemed to be powdered and the sausage brown and serve. The pool was nice but closed promptly at 10:00pm which was a little early for us. Overall a nice property.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Please accept our sincerest thanks and gratitude for your comments. It was truly our pleasure to serve you at the Comfort Inn here in Marion. We apologize for any inconvenience caused by our pool hours. Your feedback is very important to us. We discussed this at a team meeting, and after further review, found that insurance mandates strict pool hours. If there are any further ways that we can serve you better at this time or in the future, please let us know. Thank you once again for your business and we look forward to serving you again in the future!

Sincerely,

Tricia - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Marion

Address: 2403 Black Diamond Drive, Route 13 & O'Neal, Marion, IL 62959
Phone Number:
Location: United States > Illinois > Marion
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Marion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Marion 2*
Number of rooms: 64
Official Description (provided by the hotel):
The Comfort Inn is a brand new hotel, with its roots in a guest service honored time frame. We serve a hot, full breakfast every morning, with snacks in the evening. All of our spacious rooms are comfortably patterned for our guest, with a refrigerator and microwave in every room and a 32 inch flat screened TV... We are centrally located near all major intersections and restaurants. ... more   less 
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