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“Hidden Treasure” 5 of 5 stars
Review of Comfort Inn Marion

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Comfort Inn Marion
2.0 of 5 Hotel   |   2403 Black Diamond Drive, Route 13 & O'Neal, Marion, IL 62959   |  
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Ranked #1 of 16 hotels in Marion
Lansing, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hidden Treasure”
5 of 5 stars Reviewed December 30, 2013

Hotel is very clean and staff is welcoming and makes sure you are taken care of. The breakfast has a variety of hot and cold options with plenty of dining space. You will find this property very satisfying!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking the time to leave a review. I am happy to hear that you enjoyed your stay! I am also glad that everyone enjoyed their breakfast options. It is tremendously rewarding to read your appraisal of our team, services and facilities! I will certainly share it with the entire staff, as I know they will be equally as pleased to learn of your kind remarks and recognition of their work. We look forward to our next opportunity to serve you!

Sincerely,
Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 people have reviewed this hotel

Traveler rating
    140
    19
    4
    0
    3
See reviews for
57
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Naperville, Illinois
1 review
5 of 5 stars Reviewed December 27, 2013

We stayed at this hotel in December, 2013. The staff was great. Very friendly and helpful. We only stayed one night, but the room was vey clean and nice. The breakfast was good. We will stay here again when we travel that way.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking time to leave a review! We are thrilled that you and your family trusted us with your travel accommodations and that we were able to meet your expectations! We hope that all of our guests find the rooms as comfortable and enjoyable as you did! We look forward to serving you with your future hotel accommodations when traveling through the Marion area!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 15, 2013 via mobile

The property was certainly clean and comfortable. The quality of the beds and pillows was excellent. There were hot breakfast options but the eggs seemed to be powdered and the sausage brown and serve. The pool was nice but closed promptly at 10:00pm which was a little early for us. Overall a nice property.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Please accept our sincerest thanks and gratitude for your comments. It was truly our pleasure to serve you at the Comfort Inn here in Marion. We apologize for any inconvenience caused by our pool hours. Your feedback is very important to us. We discussed this at a team meeting, and after further review, found that insurance mandates strict pool hours. If there are any further ways that we can serve you better at this time or in the future, please let us know. Thank you once again for your business and we look forward to serving you again in the future!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 3, 2013

Booked ~3 weeks before our stay, we had a party of 4 and needed 3 beds. We booked a two-queen-bed suite and requested a roll-away bed be added to the reservation, the booking system agreed and charged us $118/night. Upon arrival the girl at the front desk said that configuration was not possible due to fire safety rules. Ignoring their computer accepted the reservation, we asked which room could have 3 beds, she said none. ~10 min conversation ensued that kept circling and her only answer was "I can cancel your room". At a minimum they should have helped us find a different hotel with appropriate accommodations. Very unhelpful person.

Room Tip: regardless of what you book on the web, better call and speak with the manager to verify it's re...
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, December 4, 2013
I am sorry about the problem you incurred with your reservation. We are under strict guidelines on our Roll Away beds, as they are a larger size, and cannot be placed in the standard room with two beds. We have placed restrictions on those room types to ensure they cannot be reserved with this room type.
I apologize over any inconvenience this may have caused you. I do see our Guest Service Agent was able to accommodate you in our larger Suite at no additional charge to you.
If you would like, you may call me directly at the following number so we may discuss this more. Again, on behave of my staff and I, we sincerely apologize for the confusion and any inconvenience. The hotel phone number is: (618) 993-0183.
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Fairview Heights, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 17, 2013

This hotel is very clean and the staff are all professional and attentive to service. The hotel was spotless. Very nice breakfast provided and, of course, those freshly baked cookies upon arrival. My bed was comfortable and the room was quiet. I plan to stay at this hotel anytime I am in the area for business.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you for staying with us, and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing! I am glad you enjoyed our breakfast and the cookies! Anytime we get good reviews for our hotel, it reminds our staff what a wonderful job they are doing. We look forward to welcoming you back again the time you are in town!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 14, 2013

When I checked in they mentioned to me that I had requested on line a top level floor and they had that available. I never get that anywhere else. The room was new and clean and everyone so friendly. I travel allot and stay at many hotels and this one was great.

Room Tip: I always choose the top floor because they have less noise.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
Thank you so much for taking the time to leave a review! Here at the Comfort Inn, we strive to accommodate our guests as best we can and are thrilled to hear that we were able to do so for you during your time of travel! We look forward to serving you again in the future, and of course, if you have any questions or concerns feel free to contact us anytime!

Sincerely,

Tricia - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Point, North Carolina
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed at this Comfort Inn for 3 nights this past weekend. The rooms were clean and comfortable and the staff was absolutely excellent, especially Tabetha. All staff we interacted with were very nice.
The breakfast was good: a selection of eggs, sausage, biscuits, gravy, doughnuts, bagels, fruit (which looked good and fresh), juices, hot chocolate, coffee, yogurt, waffles, etc. We ate in the breakfast room twice and it was never crowded and was well attended by staff--cleaning, replenishing.
They have a small laundry room which I utilized. Our room had a micro and small fridge. The heating/cooling in-room unit was fine. The bed was comfortable. We heard no noise from other guests. I really can't think of any complaints :)

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia H, General Manager at Comfort Inn Marion, responded to this review, January 7, 2014
I can't begin to tell you how happy it made me to read about your experience at our hotel! The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal, we've done our job! We know there are many lodging choices available in Marion and are so pleased that you chose us here at the Comfort Inn. I am glad that you enjoyed breakfast, and that the laundry facilities proved to be a useful amenity to you! Thank you so much for sharing this wonderful feedback. I really appreciate it, and I know the team will enjoy hearing about it as well. We look forward to welcoming you back again the next time you are in town!

Sincerely,

Tricia - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Marion

Address: 2403 Black Diamond Drive, Route 13 & O'Neal, Marion, IL 62959
Phone Number:
Location: United States > Illinois > Marion
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 hotels in Marion
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Marion 2*
Official Description (provided by the hotel):
The Comfort Inn is a brand new hotel, with its roots in a guest service honored time frame. We serve a hot, full breakfast every morning, with snacks in the evening. All of our spacious rooms are comfortably patterned for our guest, with a refrigerator and microwave in every room and a 32 inch flat screened TV... We are centrally located near all major intersections and restaurants. ... more   less 
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