We stayed here this past weekend. We had a graduation to attend to at SIU. Anyone in the hotel business in Southern Illinois knows that is is a very busy weekend. So you would think they would be prepared for this busy time.
I cannot say that it was completely disappointing, but we were disappointed none the less. We arrived at 2 pm on Friday afternoon after travelling 6 hours. The girl at the front desk was not nice at all. I wish I could of remembered her name. It started with a C. Check in time is 3 pm. We asked if we could check in early , she promptly said no and would not even look to see if our room was ready. I went to ask her another question and she walked away. Oh well I thought and did not make to much of a deal out of that and we left for awhile.
When we came back later to check in, she was gone and a gentleman was at the front desk. He was a little busy and should of had some help with him on this busy weekend. We got all checked in and went to our room. A king size suite for 5 people. We only had 2 towels . The lounge chair in the room was broken and full of stains. There was hair in the ice bucket and the tv remote did not work.. There were no soap bars in the bathroom.
The ice machine on the 1st and 2nd floors did not work. When we went to ask for more towels we were told there were none except pool towels. So he gave us two of them. So now we had a total of 4 towels. For 5 people.
Later that evening we went to the pool and hot tub, the pool was too cold, hot tub too hot. Breakfast the next day was awful. No coffee, no hot water for tea, nothing left to choose from and there was still at least another 1.5 hours till the breakfast stopped. The girl who was suppose to be talking care of the area was no where to be found. I had a yogurt as that was about all you had to choose from.
Went to the pool and hot tub again the second night, pool still too cold. And there were no towels in the pool area at all. I really think that the management should look into putting extra staff on these graduation weekends as things seemed to fall behind quite a lot. I may give them a second chance but will have to think about it.
- Official Description (provided by the hotel):
- Welcome to the Newly Updated Best Western Plus Marion Hotel. Conveniently located on I-57 at exit 53, we are a short walk from Cracker Barrel and Twenties Hideout Restaurants. The Best Western Plus Marion Hotel offers a Free Full Hot Breakfast, Free WiFi in the rooms and public areas and a newly updated 24 hour business center for guest use. After you work or play hard all day, you can swim year round in our large atrium enclosed pool or relax in the hot tub. You can also maintain your exercise routine in our newly updated fitness room or with free passes to Golds Gym. All rooms have 32' Flat screen TV, DVD players with DVD Rentals at front desk, AM/FM alarm clock with MP3 connection, Microwave and Refrigerator. The Best Western Hotel is located just 18 miles from Southern Illinois University Carbondale (SIUC) and 3 miles from the Williamson County Airport (MWA). We are also located near Shawnee National Forest, Crab Orchard National Wildlife Refuge and Rend Lake. ... more less
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