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“Pleasantly surprised.” 5 of 5 stars
Review of Best Western Plus Marion Hotel

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Best Western Plus Marion Hotel
2.5 of 5 Hotel   |   400 Comfort Dr., Marion, IL 62959   |  
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Ranked #6 of 16 hotels in Marion
Cheyenne, Wyoming
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Pleasantly surprised.”
5 of 5 stars Reviewed April 20, 2014

I booked this hotel when my other choice of hotel chain was completely booked. This is one of the nicest Best Western's we've stayed at in recent years and a bonus that the rates were so reasonable. We paid a few extra dollars for the larger king room, which came with came with a huge vanity area, and 2 refrigerators! The main room had a king bed and a sofa bed and was quite spacious. I was told that the property used to be another hotel which had been converted to a Best Western.

Room Tip: The hotel is very near the interstate--basically off a frontage type of road.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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179 people have reviewed this hotel

Traveler rating
    79
    66
    15
    16
    3
See reviews for
73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Grand Blanc, Mi
Top Contributor
109 reviews 109 reviews
26 hotel reviews
Reviews in 60 cities Reviews in 60 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed April 14, 2014

This was just a one-nighter on our way to somewhere else, and we were very pleased. Pleasant people working there (who gave us the tip to try th 20's hideout steakhouse), extremely clean and pleasant room and swimming pool and a very good breakfast. This was a great find for the price.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk grove village, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 14, 2014

Passing through for on business with my wife in tow. We found the hotel in very good condition with a friendly staff. Better breakfast than most places. Comfortable bed and room. The pool area was very well kept.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome,New York, United States
1 review
5 of 5 stars Reviewed April 13, 2014

As a newly wed this stay was a gift from my Step Dad and Mother....We had everything paid for by them and it was wonderful....We had fantastic rooms and use the great swimming pool area. We did find the free breakfast to be lacking a little but over all had a great time at a great place and would love to do it again....And for this we need to Think the wonderful staff at the Marion Best Western and my step Dadan Mother (Dale & Dessa Chester of Vienna,Illinois) who made this the most wonderful night of our life....Thank you all......

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming, Georgia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 4, 2014

Traveling on our way home and realizing that we needed a place to stay for the night, we quickly checked Tripadvisor. It has never let us down. We were able to quickly find a good hotel in a budget-friendly price range about 30 miles away from our present location. We called the Best Western main number and were very quickly booked into a room by the friendly phone person. The hotel was easy to find and near a Cracker Barrel restaurant. The room was clean, beds comfortable and breakfast very good.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Villa, Illinois
2 reviews
2 of 5 stars Reviewed April 3, 2014

I made my reservation and asked the gentleman if he would send me a confirmation, that never arrived. I called the next day to confirm and the young lady asked if I could hold for a moment, I said sure. I could hear her checking in another guest, not a big deal as I work in a hotel myself and I understand. After the guest she was checking in was gone I expected my call to be picked up. Much to my surprise, it was not. She proceeded to talk in the background to another employee who had just arrived at the hotel and then check in another guest followed by 8 minutes of total silence. When I finally hung up 20 minutes later I tried to call back so I could cancel before 6pm. I called back from 4 different telephone numbers and tried 15 or so times. NO ANSWER! I called the 800 number and some fellow who barely spoke English tried to cancel for me. It took him 5 times to get my last name right...couldn't find the reservation. Tried using my credit card number....couldn't find my reservation. So I decided to try the hotel again as it's now 30 minutes before 6pm. Someone actually answered the phone. I told the lady my story about being on hold and calling multiple times and that instead of confirming my reservation, I would now like to cancel.

I am appalled at the service that I had received and I didn't even check in yet. Also, how can you not answer the phone? I even had 4 separate phones calling at the same exact time!
It's shameful the way things are run there.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

My daughter's team stayed here to be close to a volleyball tournament the next morning. Staff was friendly and accommodating. Pool was nice. Breakfast was good. No complaints. Great value! We would recommend staying here for your group event! Had a nice lobby for visiting with our group also!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Marion Hotel

Address: 400 Comfort Dr., Marion, IL 62959
Phone Number:
Location: United States > Illinois > Marion
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 hotels in Marion
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Marion Hotel 2.5*
Official Description (provided by the hotel):
Welcome to the Newly Updated Best Western Plus Marion Hotel. Conveniently located on I-57 at exit 53, we are a short walk from Cracker Barrel and Twenties Hideout Restaurants. The Best Western Plus Marion Hotel offers a Free Full Hot Breakfast, Free WiFi in the rooms and public areas and a newly updated 24 hour business center for guest use. After you work or play hard all day, you can swim year round in our large atrium enclosed pool or relax in the hot tub. You can also maintain your exercise routine in our newly updated fitness room or with free passes to Golds Gym. All rooms have 32' Flat screen TV, DVD players with DVD Rentals at front desk, AM/FM alarm clock with MP3 connection, Microwave and Refrigerator. The Best Western Hotel is located just 18 miles from Southern Illinois University Carbondale (SIUC) and 3 miles from the Williamson County Airport (MWA). We are also located near Shawnee National Forest, Crab Orchard National Wildlife Refuge and Rend Lake. ... more   less 
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