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“Not Expected” 2 of 5 stars
Review of Marion Airport Inn & Suites

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Marion Airport Inn & Suites
8101 Express Drive, Marion, IL 62959   |  
Hotel amenities
Ranked #11 of 16 hotels in Marion
1 review
2 helpful votes 2 helpful votes
“Not Expected”
2 of 5 stars Reviewed April 30, 2013 via mobile

We travel a good bit and rely on Expedia for most of our hotel bookings. We have never had a problem until we stayed here. We reserved a room for four, two adults and two kids with what was to be two queen beds. When we arrived I was greeted by the clerk who was on the phone, he did ask if I minded, and seemed competent, but that changed. I got our room, was charged, and headed out to the family. The wife was concerned that Expedia had charged us and went in to talk to the clerk. She said he was very rude to her.
When we entered the room we realized the beds looked small. We usually sleep in a queen size bed and are aware of the dimensions. The wife called Expedia and I got the kids settled in. The charge at the hotel was the only one, so that was good, but the clerk insisted to Expedia that the beds were queen. The tag on the mattress says differently. Also, I was asked on arrival how many would be in the room and not offered any additional towels. There is only two in the room. You'd think that calling ahead for a reservation that you would at least get what you pay for.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 22, 2012 via mobile

Well I was in a non smoking room, which was obvious an old smoking room. Service wasn't bad but the hotel itself needs a major renovation! Flat screen tvs but bad resolution, should have just kept the tube tvs.. Anywho not worth the rate.. Look else where if you can... Marion has a few hotels!

  • Stayed September 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Illinois
1 review
4 of 5 stars Reviewed August 20, 2012

The hotel has been undertaking many good changes in the past few months. Plans are in the works for making it even better. The owner and staff are great and make you feel like you are part of their family. I enjoy staying here when I am in town and recommend it to anyone.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANIL L, Manager at Marion Airport Inn & Suites, responded to this review, 4 weeks ago
thank you so much for taking the time to leave a review of your recent stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 30, 2012

I booked this hotel online and upon arriving they raised the rate. I asked why they were charging more and the manager stated "it would cost more money to cover their online expense." It was a text book "bait and switch". After disputing this with the manager for a hour I ultimately went to a different hotel and I was not refunded my money. Whatever happened to the customer is always right? Do to poor management I would stay clear of this hotel.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
124 reviews 124 reviews
78 hotel reviews
Reviews in 75 cities Reviews in 75 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 7, 2010

Good basic value, pleasant staff, NoN-Chain hotel clean good siz rooms. would reccomend for an overnight or short stay

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marion Airport Inn & Suites

Address: 8101 Express Drive, Marion, IL 62959
Location: United States > Illinois > Marion
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 hotels in Marion
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Located next to the Williamson County Regional Airport and Heartland Regional Medical Center, Marion Airport Inn and Suites offers a wide range of amenities for our guests. We also welcome Southern Illinois University students, alumni, and family. We kindly request that you book your room early during main events such as Southern Illinois University, Carbondale, graduation and sporting events! ... more   less 
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Also Known As:
Marion Airport Hotel

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