We travel a good bit and rely on Expedia for most of our hotel bookings. We have never had a problem until we stayed here. We reserved a room for four, two adults and two kids with what was to be two queen beds. When we arrived I was greeted by the clerk who was on the phone, he did ask if I minded, and seemed competent, but that changed. I got our room, was charged, and headed out to the family. The wife was concerned that Expedia had charged us and went in to talk to the clerk. She said he was very rude to her.
When we entered the room we realized the beds looked small. We usually sleep in a queen size bed and are aware of the dimensions. The wife called Expedia and I got the kids settled in. The charge at the hotel was the only one, so that was good, but the clerk insisted to Expedia that the beds were queen. The tag on the mattress says differently. Also, I was asked on arrival how many would be in the room and not offered any additional towels. There is only two in the room. You'd think that calling ahead for a reservation that you would at least get what you pay for.
- Official Description (provided by the hotel):
- Located next to the Williamson County Regional Airport and Heartland Regional Medical Center, Marion Airport Inn and Suites offers a wide range of amenities for our guests. We also welcome Southern Illinois University students, alumni, and family. We kindly request that you book your room early during main events such as Southern Illinois University, Carbondale, graduation and sporting events! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, Travelocity, Agoda, Hotels.com, Booking.com and Odigeo so you can book your Marion Airport Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marion Airport Hotel