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“Needs help” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   1646 North Lafayette Street, Macomb, IL 61455 (Formerly Rodeway Inn Macomb)   |  
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Ranked #4 of 7 hotels in Macomb
1 review
“Needs help”
3 of 5 stars Reviewed April 25, 2013 via mobile

The room was really small compared to other Comfort Inns we've stayed at, and they don' have an elevator. There was a no slip mat on the bottom of the tub that was only semi stuck down; both dangerous and dirty. The toilet was loose on the floor so that when you sat down it rocked and made a loud clunk. The hand rail in one of the stairways was pulled out of the wall making it unsafe to use. And best of all - the entire town was under a boil order, but there was no mention of it when we checked in, nor were there any signs posted at the entrances. The only way you found out was if you went to get ice. Until this motel, Comfort Inn had been one of the motel chains I had felt very sure of. Now I'm sure I'll be more cautious.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane_Alderson, Manager at Comfort Inn, responded to this review, February 21, 2014
Thank you for your comments, these are the basis for our continued improvement efforts. Unfortunately, boil orders are a fact of city life but we will certainly be more proactive in our efforts to ease the burden on our guests. Our handrail has been fixed but it's true there is no elevator in this two story facility. Front Desk staff are instructed to offer to help guest with their luggage. We hope you come back to see us and enjoy the changes elicited by your comments.
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28 people have reviewed this hotel

Traveler rating
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    4
    7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
La Porte, IN
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 6, 2013

Was reluctant to book due to past reviews but the 2 hotels we usually stay at were booked. To our surprise the room very clean and appeared to be recently updated, staff was friendly and breakfast standard fare. Pool and whirlpool very nice. Canceled a future reservation and rebooked here for 2 nights at $50 a night cheaper. Only downside is no elevator, we had to request a first floor room and internet was sporadic.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
Thank you for your kind comments. Your feedback helps direct us as we continue to make improvements with regards to Guest Relations and Accommodations. Unfortunately we do not have an elevator; however, we put forth every effort in accommodating floor choices for our guests especially when known in advance. An internet upgrade is currently in the works. Thank you for your business.
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Lake Forest, Illinois
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2013

I have stayed at this Hotel many times in the past . It has changed names many times.It currently is a Comfort inn. In the past year Comfort Inn has Modernized the rooms with everything being replaced .They have added a breakfast area with many selection of items and drinks. The staff is friendly and very responsive to your needs. The only thing that would be a negative is I enjoy staying here because of the pool and whirlpool. It always seem to have one or both of them (OUT OF ORDER). Other than that this place is a great place to stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
We appreciate your business. We did experience a mysterious and continuous loss of water in the spa and pool; however, I am pleased to report that the leak has been found and our pool and spa are both up and running without fail. I hope you'll join us for a refreshing and relaxing swim in the near future. Thank you for your business and comments.
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Saint Charles, Illinois
1 review
5 of 5 stars Reviewed February 5, 2013

My daughter and I stayed for one night. We were in town for a visit to Western Illinois University. The room we had was updated, clean, and quite comfy. It did feel small, the furniture took up alot of room not leaving much dancing space. I imagine it had less and smaller furniture in a previous life. There was not an outlet near the desk, bring an extension cord. The breakfast was good. The pool area looked very nice, but we did not have time to use it. The wireless internet was free yet very slow, I may be spoiled! The staff was helpful with everything we needed.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
Thank you for your nice comments. I'm happy to report that the internet is getting upgraded. Upon your next visit, I hope you get the opportunity to enjoy, first hand, the pool and spa. Thank you for your business.
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ROY UTAH
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 23, 2012

we were at a super 8 and it was horrible!! called comfort inn and they had rooms available. the front had us a roomdesk lady (Tammy-Lee) was extremly nice and helpful, she had us a room and we were able to checkin the next morning bright and early. Tom was at the front desk in te morning and extremly freindly! room was clean smelled wonderful! continential breakfasts was good also. swimming pool looked inviting!! (wish i would have brought a swimsuit)

Room Tip: rooms on the back maybe quieter. we stayed on the hyw side.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
I am so glad we were able to salvage your trip to Macomb. Thank you for your kind words. It's very gratifying to know that our staff was accommodating and friendly. Our greatest assets are our employees and I will make sure all of them hear the kind words you said about them. Thank you for your business.
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 15, 2012

Just got back from dropping off my son for his freshman year. We stayed over night here and were pleasantly surprised. From the outside it could be "iffy", but the rooms are updated, clean and quiet. Service was excellent, and most helpful for a dinner idea. Breakfast was fresh, and the area was very clean. Highly recommended for Western parents, ask for the parent discount!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
Thank you for commenting on your stay. I'm happy to hear that our continued efforts to improve on service and product are working. And YES, we do offer WIU family discounts. Thank you for your business.
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East Moline
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2012

I reserved 12 rooms for a girls softball team to stay for sectionals in Beardstown. The rooms were clean and updated. The manager who made the group reservations was extremely nice and accomidating. He let us use the breakfast area for the girls lunch and dinner, he kept the pool open later so that the girls could go swimming after their 1st big game and kept breakfast open later for us. Sure there were a few lights out around the building, wall paper in bathroom was a little old, but for the value and the GREAT customer service, we would recomend staying here. Thank you so much!!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Regional Manager at Comfort Inn, responded to this review, April 9, 2013
I'm glad your softball team had an enjoyable stay and I hope the team did well in the tournament. We appreciate your business and your kind comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn

Also Known As:
Rodeway Inn Macomb
Macomb Rodeway Inn
Address: 1646 North Lafayette Street, Macomb, IL 61455 (Formerly Rodeway Inn Macomb)
Phone Number:
Location: United States > Illinois > Macomb
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Macomb
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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