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Comfort Suites Lombard: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 15 Reviews
5.0 of 5 stars
7
4.0 of 5 stars
0
3.0 of 5 stars
1
2.0 of 5 stars
4
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 10 hotels in Lombard
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  • Hotel class: 2 of 5
  • Rooms: 66
  • Address: 530 W North Ave Lombard, IL 60148
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Check Rates: $102 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Comfort Suites Lombard

( 7-11 of 15 )
“May be a good value, but . . .”

Comfort Suites Lombard

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2 of 5 stars
Rochester, NY
Jul 2, 2007
1/1 found this review helpful

After seeing the favorable reviews and ratings here, it may be my expectations were a bit too high. After all, this is just a Comfort Suites.
And since most of my concerns were unique to the room itself, it may just be I got a "dog" room - perhaps due to the fact that we checked in early and also received an attractive, bereavement rate.
The biggest concern I had that was not unique to the room was the noise. I think you could hear virtually every door in the hotel slam shut. I was awakened at 4 AM from a load door closing near my room. Over the next hour (on a Sunday morning!) I thought I heard at least another couple dozen. Unable to get back to sleep, as I lay in bed I thought I might be exaggerating things, so I actually counted 16 door slams from 5:30 -5:45. If you're not a light sleeper, I guess this isn't a big deal.
I also agree with other reviewers who thought the the mattresses are a bit on the harder side, but that was not an issue for me.
There were, however, a number of minor issues about the room itself:
1)there was an unsightly carpet tear just inside the door,
2) the bathroom door would not stay closed (it would swing fully open) unless fully closed & latched,
3) the bath fan did not work,
4) the "adjustable" shower head did not change when adjusted - all it produced was a weak flow,
5) the phone was not connected (I was able to connect it),
6) the usual information sheet on how to use the phone was missing (& when I mentioned this to the front desk they didn't seem to care that it needed to be replaced),
7) the phone message light remained on even thought there were no messages,
8) there was no information in the room about the television channel selections.
Even though these were each pretty minor, the fact that there were so many issues here suggests they really have not been very attentive to their room upkeep. Therefore, should I return to the area, I will look quite hard to find a better alternative.

  • This TripAdvisor Member:
    • Liked — Price & location
    • Disliked — Noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psawicki's Summary
Date of Stay: June 2007
Traveled with: Family (extended)
Visit was for: Other
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Other
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Average price*: $102 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Very nice”

Comfort Suites Lombard

May 14, 2007
2/2 found this review helpful

Stayed here for a wedding. Really, eveything was very nice, nothing to complain about. Check-in was quick and painless, room was clean. Indoor pool was nice, just a bit small. Awesome breakfast buffet, free of charge. Oh, and there is free internet, which is a nice perk...I'm so tired of getting nickel and dimed by "upscale" places like hyatt for internet.
All in all, very happy, and I don't understand some of these negative reviews.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InigoMontoya's Summary
Date of Stay: March 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: May 14, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
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Average price*: $102 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Way better than I expected”

Comfort Suites Lombard

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5 of 5 stars
New York, NY
Jan 17, 2007
3/3 found this review helpful

Stayed here for an interview in the area. From NYC, and haven't had the best experience with Comfort Inn's, but this one was really nice. Clean, desk guys were nice, rooms were clean. I wish the bed was a bit softer, but I guess nothing's perfect. And mauve drapes and green carpet? Yikes.
Best part was the breakfast in the morning. I wound up not having time for lunch, so stocking up on waffles was key. The internet worked really well.
All together, I'd recommnend this place highly.

  • This TripAdvisor Member:
    • Liked — Breakfast
    • Disliked — Bed wasn't soft enough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC_Doc's Summary
Date of Stay: January 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: January 17, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event
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Average price*: $102 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice place to stay”

Comfort Suites Lombard

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3 of 5 stars
Chicago, Illinois
Sep 8, 2006
2/2 found this review helpful

We stayed here with my family over Labor Day. We got 5 rooms and had no problem getting them all close to each other.
The rooms were nice, with the beds & a separate sitting area w/ couch & desk. The only thing I would have suggested is that the TV isn't viewable from the couch, only the beds.
The towels were actually pretty big & thick (although they weren't really soft). And, they had shampoo, conditioner and lotion in the room (having conditioner is quite rare!). We also had 4 sets of towels - which is also very rare in most hotels (they usually provide 3 sets).
The pool area is nice - nothing fancy, but it's not a Holidome! The pool water was an ok tempurature - not too cold, but not too hot. The hot tub was also nice. Everything was clean, and I don't really understand the prior person's comment about it being rusty & rickety - I didn't see that. Our only complaint about the pool area was that it was fairly small, so our family of 15 had to be kind of spread out.
They have a deluxe continental in the morning. During the week it goes until 9am and until 10am on the weekend. We asked if they had extended hours for the holiday & were told they didn't. However, the next morning, at about 9:10 they were putting fresh food out, so they obviously had extended it. They had a Belgium Waffle maker, with plain & blueberry waffle mix. They also had french toast, potatoes, cherry topping for the waffles or french toast, bagels, English Muffins, cereal, juice, yogurt, and more! The nicest thing about this hotel is the breakfast room/meeting room. The front desk said that we could hang out in there and that is where we spent most of our time. We were in there until after midnight on Sunday, and then spent most of Monday in there. They had plenty of tables set up, and we actually put snacks out on the tables they had set up for the breakfast buffet. So, they were very accomodating!
I would definitely recommend this hotel for just a quick overnight trip. It's not really close to too many things, but for a wedding or family reunion it's perfect. It's nothing fancy, but it's nice enough!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haz73's Summary
Date of Stay: September 2006
Member since: March 08, 2005
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Average price*: $102 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Unbelievably Bad”

Comfort Suites Lombard

Jul 1, 2006
0/3 found this review helpful

1st after securing our reservation with a credit card, they no longer had our reservation when we checked in at the appropriate time. They found us a different room but we needed 2 separate beds. So one person had to sleep on a very uncomfortable pull-out couch. The bed was also terrible. Additionally, the room was right next to an elevator and the location was too noisy so no one slept that night. Additionally, there was a sign taped up in the only elevator that contained profanities - it was there when we checked in and it was STILL there when we checked out. We spoke to the front desk at 7am to ask to speak to the manager about changing our room or honoring the 100% money back guarantee. The manager did not come in until 10am so we spoke to her by cell phone as we decided to go out to breakfast while waiting for the call. The manager claimed she did not have that authority and had to call corporate first. She called us back at approx 11:30 and said no shewould not honor that. We returned to the hotel immediately and checked out all before noon.

We next contacted the corporate office about the situation. Not only did they not honor it, they did not bother to discuss it with us, they simply sent us a letter stating that the manager on duty stated we did not bring the problem to her attention until after check out time (7am??!!)

And as for that pool, rusty and rickety.

Bottom line.
Staff: Empowered to do nothing, and don't seem to care anyway.
Management: Rude, dishonest, and lacks integrity.
Rooms: Uncomfortable.

We spent the next night at the Hilton which was only $20 more for the night yet receieved amazing service, incredibly comfortable beds and spacious accomodations. This Comfort Suites is not worth the little bit of savings.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: June 2005
Member since: July 01, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $102 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Comfort Suites Lombard

( 7-11 of 15 )
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Comfort Suites Lombard Also Known As

Address: 530 W North Ave, Lombard, IL 60148