1st after securing our reservation with a credit card, they no longer had our reservation when we checked in at the appropriate time. They found us a different room but we needed 2 separate beds. So one person had to sleep on a very uncomfortable pull-out couch. The bed was also terrible. Additionally, the room was right next to an elevator and the location was too noisy so no one slept that night. Additionally, there was a sign taped up in the only elevator that contained profanities - it was there when we checked in and it was STILL there when we checked out. We spoke to the front desk at 7am to ask to speak to the manager about changing our room or honoring the 100% money back guarantee. The manager did not come in until 10am so we spoke to her by cell phone as we decided to go out to breakfast while waiting for the call. The manager claimed she did not have that authority and had to call corporate first. She called us back at approx 11:30 and said no shewould not honor that. We returned to the hotel immediately and checked out all before noon.
We next contacted the corporate office about the situation. Not only did they not honor it, they did not bother to discuss it with us, they simply sent us a letter stating that the manager on duty stated we did not bring the problem to her attention until after check out time (7am??!!)
And as for that pool, rusty and rickety.
Bottom line.
Staff: Empowered to do nothing, and don't seem to care anyway.
Management: Rude, dishonest, and lacks integrity.
Rooms: Uncomfortable.
We spent the next night at the Hilton which was only $20 more for the night yet receieved amazing service, incredibly comfortable beds and spacious accomodations. This Comfort Suites is not worth the little bit of savings.
