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“Emergency Use Only” 2 of 5 stars
Review of Residence Inn Chicago Lombard

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Residence Inn Chicago Lombard
3.0 of 5 Hotel   |   2001 South Highland Avenue, Lombard, IL 60148   |  
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Ranked #2 of 10 Hotels in Lombard
St.Louis, MO
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
“Emergency Use Only”
2 of 5 stars Reviewed August 20, 2011

Did not like it. Poor attention to detail. Room did not "feel" clean. Bed sunken in (in the middle), covers for the too-small let-out couch had holes in them. TV was old with a grainy picture and due to it's position in the room could not be watched by one person one the bed and another person on the couch at the same time. Poor customer service, (we were promised one thing and got another, NONE of my requests were adhered to that I asked for when I made my reservation, incidental deposit WAY too high), although the person at the front desk did apologetically send 2 complimentary gift "baskets". The outside (grounds) looks nice. Only stay there for short period emergencies. You will not die, you just won't enjoy it..

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, March 12, 2012
Thank you for your review. Sorry to see we were not able to meet your needs at the hotel. We have completed our renovation in October of 2011 and have replaced all the beds in the hotel. We hope to see you again at the Lombard Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    43
    37
    8
    6
    2
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39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
annapolis, md
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 11, 2011

The suite layout for a large family ( 2 adults and 3 teenagers) was exceptional - and not easy to find in most hotels.For the cost, we thought it was a terrific value. We were in Chicago for a family reunion and stayed for 4 days. The 2 bedrooms and 2 baths were perfect! The breakfast was adequate. We had no problems parking our car. And even with all the renovations that were going on, we heard very little, if any construction noise. And, the laundry facilities were another terrific feature for a large family traveling for a long stay.
Overall, we thought it was a great facility - clean, large, and easy to access.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, March 12, 2012
Thank you for your reveiw. I am glad you had a wonderful time at your Family Reunion. We hope to see you again at the Lombard Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 5, 2011

We visited our family in Chicago and stayed at this hotel for 4 days. It was very close to our relatives' house, only about 5 minutes away.
It is close to everything shopping wise. But a bit of a drive to go downtown Chicago.
The check in was quick. The front desk agent was very friendly. He helped us find great restaurants in the area and pointed us to the best pizza place in town.
The suite was perfect for a family. The basics fridge/stove/dishwasher. Very roomy and clean.
There was a pool that was always full and guests seem happy and content.
The free breakfast was pretty standard but you better wake up extra early otherwise those pancakes and croissants are gone. Anytime you go after 10:00 AM, too bad so sad--just have a yogurt and juice. There's not enough room to eat as well. It was very tight there to fit all the guests they have.
The parking was a hassle. It's hard to find a parking spot close to your suite. It seems every spot was taken!

I would say that it was an okay stay and of course the proximity to our relatives, for sure we will be back at this hotel again. I hear they are having renovations, I hope they will build a larger room for breakfast and a larger parking area.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, March 12, 2012
Thank you for your review. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 9, 2011 via mobile

This is a very dated property but it's finally getting a much needed facelift. Construction all summer means I won't be staying here - the noise alone will be annoying. If u do stay, check the property map before getting a key...you don't want to be on the main street side - traffic noise is continuous.

I hope to try it again after the renovation!

  • Stayed June 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, February 28, 2012
Thank you for your review. We have just completed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 19, 2011 via mobile

I was here for bussiness and found this location to be close to everything..

  • Stayed August 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, February 28, 2012
Thank you for your review. We have just completed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombard, Illinois
1 review
1 of 5 stars Reviewed December 15, 2010

I moved into a room and there were holes under the kitchen sink.I didn't receive housekeeping six times.When I did finally receive housekeeping the sinks and the tubs were still dirty.I had to contact the manager myself after I left message at the front desk of my problems.General manager and her assistant just gave 20,000 points two days refund and 10.00 off our bill.I contacted Bill Marriott's and nothing was done to satisfy me.Why would they not give me a credit for all the days I did not receive housekeeping.Hospitality is not at this hotel.When you dine in eating area no one greets you.If Bill Marriott knew this everyone would be fired.

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, February 28, 2012
Thank you for your review. We are sorry we were not able to meet your needs at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2010

What a staff. Great comfortable suites, good hot breakfast, outdoor pool, fitness and pets allowed. What a wonderful place. My family has booked here two years running and we will defintely go again. The staff allowed us to use the gatehouse for a reunion meeting and the bar b que grills to cook with. We have selected this as our favorite reunion place ever. The free internet and full kitchens helped keep us on budget as well.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, February 28, 2012
Thank you for your review. We hope to see you again at the Lombard Residence Inn for your next Family Reunion!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Lombard

Address: 2001 South Highland Avenue, Lombard, IL 60148
Location: United States > Illinois > DuPage County > Lombard
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lombard
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Chicago Lombard 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Residence Inn Chicago Lombard Hotel Lombard
Residence Inn Lombard
Lombard Residence Inn

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