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Embassy Suites Hotel Chicago - Lombard / Oak Brook: Traveler Reviews


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63% Recommend
4.0 of 5 stars 49 reviews
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Terrific Hotel

Embassy Suites Hotel Chicago - Lombard / Oak Brook

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5 of 5 stars
Busy-retired   5,633 contributions
Mount Dora, Florida
Oct 22, 2009 | Trip type: Family
1
person found this review helpful

We were on a transcontinental road trip with our extended family that included a six year old and a four year old. We picked the Embassy Suites using TA reviews. We arrived after 10pm following a very long 14 hour drive. Our rooms were absolutely perfect. Each child had his/her own bed which reduced friction of bedtime. Two TVs permitted the adults to catch the morning news without disturbing children watching cartoons.

The hotel is spectacular, with a much more dramatic design than I normally expect from this chain. Our children were entranced with the atrium and the glass elevators. Breakfast was simply outstanding. It was truly one of the best meals we had on our trip. The made-to-order omlets really helped prepare us for the drive ahead. We were only sorry that we did not have time for the children to enjoy the lovely pool, but we did find a few minutes to use the internet.

I have only two area of concern regarding this hotel, and, in fact, all Hilton properties. I can get free wireless internet service in the most economical hotels in the US. I do not understand why this service is not provided free at Hilton properties. Frankly, when I have comparable choices I select the hotel with the free internet. I would personally rather pay an extra $8 on my hotel bill than a $14 internet surcharge.

My second concern is that when I book a room with a hide-a-bed it is because I intend to use the bed. It was really tedious managing all of our luggage to the 15th floor (I do not think the property had bellmen) and then having to make a bed before putting a child to sleep. It would be so nice if one could simply unfold the sofa and find the bed already made-up.

Overall, however, we had a great experience at this property, It was exceptionally convenient to the interstate. The staff was generally helpful, and we had a pleasant experience. We would certainly return to this excellent property.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since August 23, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
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Great hotel for business and family - Fabulous Service!

Embassy Suites Hotel Chicago - Lombard / Oak Brook

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5 of 5 stars
wallacefamilytravels   1 contribution
Lawrenceburg, KY
Oct 15, 2009 | Trip type: Business
1
person found this review helpful

We just finished a four night stay with a family of six (three year old, twin twelve year olds, and a fifteen year old). My husband was on a business trip, so we decided to make it a family weekend getaway over fall break. I searched high and low for a hotel that would meet all of our needs and this one fit the bill.
After reading some reviews, I was concerned the hotel would be overcrowded with noisy children, but one of our nights the hotel was full and everything went fine. The decor was beautiful, especially the atrium. The children enjoyed the clear glass elevators, made to order omelets at breakfast, and the teenagers loved the kiosks in the lobby to keep up with their facebook accounts. There is also a mall across the street which gave us a fun activity while my husband was in the office. Near the mall is Target which is great for picking up odds and ends you always need on a trip.
I can't praise the service enough. When I made our reservation I requested a room away from large groups for the three year olds naps and was given a front corner room (nice view). I asked for extra towels and they were already in the room upon our arrival. We had a long six hour drive from Kentucky, and my husband checked in with record time. Three of us got a cold, and an extra box of tissues was promptly placed in our room.
Very few hotels can truly pull off catering to both families and the business traveler, but this hotel does it! The atmosphere is very professional, yet personable. Comfy beds, delicious breakfast, and beautiful decor. We booked with a AAA rate, and it was a fabulous deal, especially with breakfast included. We offer our best recommendation for this hotel and will be returning for future stays.

Misc Tip: The hotel restaurant is on restaurant.com, so grab a gift certificate before you go for even more savings.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Business
  • Traveled with Other
  • Age group 25_34
  • Member since July 21, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Value, love Embassy Suites

Embassy Suites Hotel Chicago - Lombard / Oak Brook

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4 of 5 stars
Marylandmama   23 contributions
Maryland!
Oct 8, 2009 | Trip type: Business, Family
1
person found this review helpful

Traveled with my parents, husband and two children under 4 to the Embassy Suites Lombard for a short Chicago getaway. Very convenient from Chicago downtown on I-290- 15 minutes with no traffic to get to Lake Shore Drive. As with all Embassy Suites, great breakfast buffet, and the 2 hour FREE manager's reception with unlimited rail drinks, beer and wine, as well as misc. snacks is wonderful. How many hotels have an open bar for their guests? Great for a family with small kids when the adults want to have some fun but can't go to a bar. The swimming pool/hot tub/sauna area is immaculate, and the lobby is beautiful, with lush foliage, koi fish, just not as roomy as some other Embassy suites we've been to. The room was great, plush beds, great flat screen TVs. Overall a great stay. My only downside was that one of the nights we were there they were vacumming the carpets, their "once a month" cleaning, and since we were on the second floor it was extremely loud in the middle of the night for my husband and I who were sleeping on the sofa bed in the living room. My parents didn't notice in the bedroom. They offered to move us many floors up but we opted not to wake up the whole family to move.

Overall, a great stay, convenient, well managed. Very happy. Close to all sorts of shopping (across the street from the mall), and tons of restaurants. Free internet in the lobby.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since May 07, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great staff, good spot for business

Embassy Suites Hotel Chicago - Lombard / Oak Brook

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4 of 5 stars
ajo123   3 contributions
Roscommon, Ireland
Oct 8, 2009 | Trip type: Business
1
person found this review helpful

Good spot for business though too far out from Chicago for pleasure!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since June 12, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great place to visit again

Embassy Suites Hotel Chicago - Lombard / Oak Brook

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4 of 5 stars
Pherdburfer   1 contribution
Michigan
Oct 6, 2009 | Trip type: Business
1
person found this review helpful

Been staying here for a number of years. Nice hotel with decent rates and plenty of restaurants near by.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 50_64
  • Member since October 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $123 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Embassy Suites Hotel Chicago - Lombard / Oak Brook Also Known As

  • Embassy Suites Hotel Chicago
  • Embassy Suites Lombard
  • Lombard Embassy Suites
Address: 707 E. Butterfield Rd., Lombard, IL 60148
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