I have such mixed feelings about this property. The hotel is attractive and appears new. The layout of the hotel and our room are very appealing. We have ample space for our family. The refrigerator and microwave are a nice touch. We have a total of three sinks!
The managers reception is a popular benefit. And the free breakfast would be a good value, if it was warm. The station with the waffles and sausage wasn't working properly and the food was cold. Yuck.
Our room is spacious and tastefully decorated. The bathroom needs attention, though. The counter near the sink is discolored. The shower grout is moldy in several spots. A clump of hair on the bathroom floor doesn't match anyone in our family. Furniture is showing wear.
Our corner room has lots of natural light, but is next to the stairwell. With several sports teams here, it's noisy!
My husband spends 150+ nights/year in hotels for business travel. As a family, we typically spend 20-30 nights/year. I'm shocked this property still charges its rewards members for wifi. Really? Not a great way to build loyalty.
We're here for a sports tournament. The tourney dictates your hotel. I would not choose this property again, especially with plenty of other appealing choices nearby.
I'm the team's contact person for the hotel group sales person. She's been responsive with reservation issues. Other issues have gone unacknowledged. Not the level of service we've had at other properties.
If the GM can get the maintenance and customer service issues resolved and corporately Hilton could drop the wifi fees, this property would be more attractive.
- Official Description (provided by the hotel):
- The Embassy Suites Chicago Lombard/ Oak Brook hotel is located across the street from Yorktown Mall the Shops at Butterfield and just 2 miles from the prestigious Oakbrook Center Mall. Morton Arboretum and the Brookfield Zoo are other local attractions just minutes from this Oak Brook hotel. Our all-suite, full-service, upscale accommodations provide a comfortable and relaxing environment with the very best in customer service. An ideal choice for the business or leisure traveler! Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more less
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- Also Known As:
- Embassy Suites Hotel Chicago
- Embassy Suites Lombard
- Lombard Embassy Suites