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“Pool Under Construction” 3 of 5 stars
Review of Sheraton Lisle Hotel

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Sheraton Lisle Hotel
3.5 of 5 Hotel   |   3000 Warrenville Road, Lisle, IL 60532 (Formerly Wyndham Lisle-Chicago Hotel)   |  
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Ranked #3 of 5 hotels in Lisle
Commerce Township, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Pool Under Construction”
3 of 5 stars Reviewed 2 weeks ago

Our baseball team changed hotels because the pool was under construction. We only found this out the day we were supposed to arrive. We switched to the Hilton across the road. There was no issues with cancellation but you would think they would contact all guests about the construction ahead of time?

Stayed June 2014, traveled with family
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25 people have reviewed this hotel

Traveler rating
    8
    7
    5
    4
    1
See reviews for
3
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
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English first
Los Gatos, California
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff was attentive. Assigned first room next to ice machine. Moved me quickly. Stayed two nights. Pleasant hotel. Restaurant doubles are bar, so it's a bit odd. Overall a quality Starwood stay on a business trip.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 weeks ago

Let me say they try really hard and they have made huge improvements in this facility We stayed here last October the day/night they switched over from wynhdam to Sheraton and that was a complete nightmare of a stay. We wrote letters to the Gm and he did respond and he even met us this time while we were there and had very productive discussions. The hotel has made changes in bedding, very comfortable, the overall décor of the hotel is still dated but most of the improvements that have been made are the behind the scene type. New roof etc One of the biggest improvements I noticed were the employees and customer service. Front desk personnel were very friendly, accommodating, and went out of their way to resolve issues. The bar area was mostly the same but the two guys behind the bar were courteous and friendly. House keeping was spotty as we had to ask twice for either more coffee or shower supplies and we suspect they went thru my wife's personal makeup bag to put a few things in there that were left out intentionally, totally unacceptable. We did go down to the pool area as it was closed due to renovations( we were not informed ahead of time) and fitness center (closed also) to find a slew of workers updating it painting ,fixing etc so that made us feel good that the improvements are continuing. The restaurant onsite is severely overpriced, we went offsite and ate breakfast for the price it was going to cost us for one person to eat at the hotel. And hotel employees smoking in front of the entrance. Really isn't there a service door they could do that at?? Overall the place still a a way to go but I feel it will make a turn around. The price we paid (priceline) was a good value but some simple things need to happen in order for us to go there again. We will look at other locations next time we go to visit the kids and grand kids...

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 4 weeks ago

This property turned into a sheraton recently, my last visit was when it was still a whyndham.....it was much better then. Most things are the same, except for the room service menu (which is terrible) gave the place a higher rating because of the service, in particular TONY the night time front desk manager, he is awesome! He was the only person I spoke to over the course of a weekend that actually address my concerns and had a clue as to what I was saying ( i think hes been there since it was a whyndham), The hotel itself is much the same, save for some fancy new room keys...meh. Big thanks to Tony. All in all a good stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
1 review
5 of 5 stars Reviewed 5 weeks ago

I just wanted to say "Thank you soo much" to Dmitriy and his staff.
It was the first time that I have come to US(I'm from India) and I had to stay in Sheraton Lisle for 10 days.
Initially I was little worried because everything was new to me. But glad that I was asked to stay in this hotel and Dmi and his staff were just amazing.
I would definitely recommend this hotel because
1)Room was clean and spacious
2)Room service was great
3)People at the front desk were just amazing(Fernando,Maria,Shiva and ofcourse Dmitriy)
4)Breakfast was very good and would like to say thanks to Pete.
5)Shuttle service was good.

I'm just thinking if there are any -ve points.. but NO.. I dont think there are any.
Definitely 5/5.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 28, 2014

I had a reservation but was told that there were no rooms when I arrived pretty late at night. I guess there was some water damage due to storms in the area. At first I was really angry. I mean I had a reservation. Tony at the front desk quickly put me at ease. He went above and beyond making call after call until he found me a room at a near by hotel. He even arranged for a taxi to get me there and to my destination the next day. He took a very bad situation and turned it around! Great customer service.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitriy_Khimchak, Front Office Manager at Sheraton Lisle Hotel, responded to this review, June 1, 2014
Dear Shane K

Thank You so much for being so understanding. We were not expecting such a heavy down pour. I am glad to hear that Tony was able to relocate you to a another local property. We always go above and beyond to satisfy our guests. Thank you again and do hope you get to see our new improvements soon to come. We are installing new lock systems,upgrading the entire property and pool renovations should be done by mid June.
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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 15, 2014

Room was clean, staff friendly and breakfast was good. Was disappointed the gym was being redone since this was important to us, however we were shuttled to another hotel with a gym we could utilize. The staff went out of their way to accommodate everything a person would need.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitriy_Khimchak, Front Office Manager at Sheraton Lisle Hotel, responded to this review, June 1, 2014
Thank you so much for the wonderful feedback. Our pool and fitness center should be complete come mid June. I apologize for the minor inconvenience and glad to hear we were able to accommodate you with our second option of going over to Life Fitness across the street. We hope to see you back soon to enjoy our newly renovated facility.
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Additional Information about Sheraton Lisle Hotel

Address: 3000 Warrenville Road, Lisle, IL 60532 (Formerly Wyndham Lisle-Chicago Hotel)
Phone Number:
Location: United States > Illinois > DuPage County > Lisle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Lisle
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Lisle Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Lisle Hotel is perfectly located for discovering everything that the Chicago area has to offer. Near the intersection of Interstates 88 and 355, Lisle is close to plenty of road, train, and air travel options. Both O’Hare International Airport (ORD) and Midway International Airport (MDW) are less than 30 minutes away.Our 242 guest rooms and suites have everything you need for a great stay. Enjoy a flat screen TV, wireless High Speed Internet Access, a spacious desk with an ergonomic chair, and upscale bath amenities. Sleep soundly in the plush Sheraton Sweet Sleeper™ Bed with its welcoming duvet. Club Rooms include upgraded amenities and Sheraton Club Lounge access.Stay as busy or relaxed as you want to be in our full-service Chicago-area hotel. The business center is open 24 hours a day, and guests are welcome to unwind in our Sheraton Fitness center, indoor pool, and sauna. Start your day or wind down your evening with a delicious meal in one of our restaurants, and head to L Lounge to watch the big game or play Nintendo® Wii™, pool, darts, or shuffleboard.Let the Sheraton Lisle Hotel host your important business meeting or stylish social event. We have nearly 25,000 square feet of IACC-certified conference center space, including the 11,000-square-foot Grand Ballroom, an amphitheater, and 18 other versatile meeting rooms. Make your event more productive and exciting with our venues’ state-of-the-art technology, including audiovisual equipment and wireless High Speed Internet Access. Our team of dedicated professionals will work with you every step of the way to ensure a memorable gathering. ... more   less 
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Also Known As:
Wyndham Lisle
Lisle Wyndham

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