On May 21, 2011 we had a 40th Birthday celebration contracted to take place in the tent/pavilion space. Much to our surprise, we were asked to leave the venue early due to other guests complaining about sound. Before we signed the contract, we made sure that sound was not going to be an issue. This was discussed many times with Ellen, Banquet Manager and we were reassured.
Around 10:15-10:30 pm, the police were called in by some other rowdy drunk guests reporting that the sound was too loud. These guests hounded us outside out venue and harassed us making fun of our music, culture. Most of our guests were harassed and left early! Mr. Vivek (interim Banquet Manager) was awful to work with throughout this ordeal. He could’ve easily handled the situation by asking the hockey team rowdy guests to stay on the other side of the lounge instead of right outside our door!
He was rude to us and our guests and eventually asked us to turn off the music and we would get a full refund. After we turned the music off, he went back on his word.
Not only were we kicked out of our venue (breach of contract), the food we paid for was not fully served, the desserts we paid for were not served in full, and the alcohol we paid for was not available. Aside from all this, we were scared to stay at the hotel due to the hostility of other guests BUT were charged for the rooms!
We met with the Assistant GM, ED S. , Ellen, Banquet Mgr, and Vivek, interim Banquet Mgr but were disappointed to hear that they would NOT compensate us for anything whereas we were told that they refunded $2,000 for those guests from the hockey team that were compensated for their “loss of sleep.” (even though they were hanging out drinking, smoking, till we left the building).
Thoroughly disgusted and disappointed at the over all handling of this situation.
- Official Description (provided by the hotel):
- 312 newly renovated suite-sized guestrooms - all rooms have a queen size sofa sleeper. 20 meeting rooms including 5 panorama conference rooms and an executive boardroom, ballroom, and pavillion. Located 26 miles from downtown Chicago and conveniently located near both O'Hare and Midway Airports. ... more less
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- Also Known As:
- Hyatt Lisle Hotel Lisle
- Lisle Hyatt