This was a perfect stay from when the reservation was made to check out. I emailed the GM Robert prior to check in with a special request for my husband's bday and was well communicated with and taken care of by him. Check in with Mehmood was great- well informed and hospitable. Francisco was such a pleasure seeing and talking to at both check in and check out. This staff genuinely cares about their guests and the hotel has a warm feeling to it.