I'm not certain as to why anyone who is being truly honest can give this fine hotel any less than an "excellent" rating. I have stayed here roughly 7 times in the last two years and wouldn't think of staying anywhere else when I'm in the area. I travel often for business and pleasure and I've come to expect a combination of quality and value when it comes to staying at any Marriott hotel. This particular hotel never fails in regards to meeting those expectations, and exceeding them. The rooms are impeccably clean, as are all public areas that I have seen. The staff is more than accomodating, and I actually look forward to the brief, but always friendly encounters with Veronica, an assistant manager, and Maria, the general manager. I would mention more of the staff, but I've come to know most of them by face and not name. That's lucky for anyone reading this as the list would go on and on. There are times when I dread just another hotel stay, but I can say that is never the case here. I compliment the management and other staff and am truly greatful that such pride is evident in all they do to treat each guest as if they were the only guest. This is rare but so appreciated. This review is long overdue and I believe more than justified.
I almost forgot to mention the buffet breakfast. It's so good that I'd be glad to pay extra for it - fortunately I don't have to as its included in the room rate. Maybe I shouldn't give management any ideas there ;)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good Morning HardwayAgain,
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Thank you so very much for taking the time to write this amazing review of our hotel. I was able to share this with our entire team and they are so grateful for the wonderful things you had to say about our amenities and our service. We are lucky to have owners who are completely understanding of the needs of our guests and are willing to make all necessary improvements to our hotel in order to be one of the best in the area.
Thank you again for your loyalty and for choosing to always stay with us during your visits to the Lincolnshire area. We look forward to your return.
Happy New Year
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.