We stayed here the weekend for a family event in buffalo grove. The hotel check-in was simple and quick and the front desk ladies were very nice. Our room was on the 4th floor and was extremely clean. The bed was quite comfortable, and although my 8year old daughter complained the pull out mattress was uncomfortable that she could feel the springs, my 11 year old son didn't mind it.
One issue I did have though, was that if you pulled out the sofa, you could not get to the door and desk/kitchenette area without climbing over the bed! This just doesn't make any sense to me. I would think that they would have reconfigured the room. It seems like a fire hazard to me? I don't blame this hotel for this though, because I know it probably is a corporate concern.
I also did have a problem obtaining a channel to watch in the workout area.
Lastly, the floor around the poo area is quite slippery. Both of my kids fell when they were walking out of the pool. ( I actually assumed my daughter was just moving too fast and slipped, but thn my son fell two minutes later).
On a whole though, this is a great hotel and we would definitely stay again.