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“Worse experience” 1 of 5 stars
Review of Extended Stay America - Chicago - Lansing

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Extended Stay America - Chicago - Lansing
2.5 of 5 Hotel   |   2520 173rd Street, Lansing, IL 60438   |  
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Ranked #6 of 8 Hotels in Lansing
1 review
1 helpful vote 1 helpful vote
“Worse experience”
1 of 5 stars Reviewed May 16, 2014

This was the worse experience of my life! The room had an odor, the bed and linen had an odor. The room was cold, the staff was rude, kids running in the hall, the maintenance guy was ok. The towels were hard and rough. The tv only has 5-6 channels. Horrible

Room Tip: Find another hotel. Comfort suites is across the street
See more room tips
  • Stayed May 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    9
    8
    11
    5
    11
See reviews for
14
4
5
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Jefferson City, Missouri
1 review
1 of 5 stars Reviewed April 18, 2014 via mobile

We did not get the rooms that were promised us. Very unprofessional. Unpleasant. Disrespectful. After they messed our rooms up they did not make it right. There is no customer service. Not clean. It is definitely not a 2.5 star hotel. Not even a 1.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 15, 2014

When I arrived hotel, there was anyone at front desk. I should wait over 20 minute. Front desk guy was unfriendly and he did not inform anything about hotel. There was bad smell through hallway. Room was not clean. I don't wanna stay again

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Los Angeles, California
1 review
4 of 5 stars Reviewed April 8, 2014

The staff was good to me. my suite was nice and spacious. I would have liked it if house keeping had stopped by with more towels everyday. but other than that everything was pretty ok. If you are booking through southwest please understand that check in is not at 3am but 3pm so you don't end up paying for an extra night.

Room Tip: Get a king 1 bedroom suite if you want lots of space!
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Minnesota
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2014

We got the room through a 3rd party website and got a really good deal on it. The pictures made it look much nicer than it was though. The front door was locked and the lady behind the desk was behind a gate, which scared me. It made me feel like the hotel wasn't safe. The security door right by our room did not lock. ANYONE could waltz right in to the hotel through that door, which defeats the lock on the lobby doors. 2 separate nights we came back to our rooms and our keys didn't work. We had to walk all the way back to the lobby multiple times before the lady from the front desk had to come up. The bathroom was cold. We had to turn the heat way up in the room and open the bathroom door so that it could warm up. We loved the little kitchen in the room however. It was very convenient. All in all we got a clean room to sleep in at night, but I definitely wouldn't pay full price for the room.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2014

It's an okay to good size for the price. Don't let pictures fool you. This location is outdated. smelt like they were running a drug hotel.. nothing but strong odors of marijuana. we had prepaid for 2 nights. luckily they let us cancel one evening and get our $$ back. We drove a couple more exits to the residence inn in hammond. much more nicer and family friendly.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairie du Sac, Wisconsin
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2014 via mobile

We took our daughter to Midway airport and had to stay the night to pick her up the next day from flight to Reno, NV.

The room was clean, liked the little kitchen area there.

What I didn't like was their staff left like 10 or 11 at night. I feel there should always be someone there for guest safety!

Guest comfort and Safety are rule #1in the hotel/motel business.
Watch "Hotel Impossible" and learn something. ...

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd Street, Lansing, IL 60438
Phone Number:
Location: United States > Illinois > Lansing
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Lansing
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay

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