Let me start with this. Horrible, my husband and I came out to enjoy the area. We decided to stay at this Red Roof, why because I have stayed at other Red Roofs and they have been OK, We paid for the room, went to check out the room saw that the room was unclean and did not have the items in the room they were suppose to have. We immediately went back to the office to let them know we didn’t want to stay there. They refused to give us our money back; we were only in the room about 3 minutes. They offered to show us another room but we already knew we didn’t want to stay there. We saw the other room and didn’t like that room either. Our preference was to not stay there and they didn’t honor this, they would rather steal our money. Our night was ruined and the only reason why we stayed is we were up till 2 am arguing with these people including talking to the police department. We will be filing a formal complaint and we feel our rights have been violated. No one should be forced to stay anyplace they don’t want to stay. Manager had the nerve to say the other surrounding rooms cost more. Who cares they don’t know how much money we have to spend. We feel traumatized
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- Also Known As:
- Red Roof Inn Chicago Lansing Hotel Lansing
- Red Roof Inn Lansing
- Lansing Red Roof Inn