Michael Lawrence, the sales manager at this location is beyond phenomenal. My family and friends of 12 stayed at this hotel for 3 days during my cousins wedding. After 13 hours on the road driving from Maryland we wanted to get to our rooms and sleep. That is exactly what we did. !! within 3 minutes all 5 rooms were checked in and ready to go.! Not only did Michael making planning our stay simplistic but he was also always courteous, friendly and always available to assists. The rooms were clean, breakfast had varieties for all tastes and did I mention clean. Not one complaint from any of the 5 rooms I reserved with Michael. If I were anywhere close by this location I will definitely stay here again.

I selected this hotel since it was relatively close to the client site I was working at.

Here are my list of complaints:

Thin Walls - I have stayed in many, many HIEs and hotels overall. I could hear everything around including what sounded like a 500-pound man in the room above me.

Decreasing Towel Supply - Everyday during my week long stay, towel count steadily declined everyday. One day I had no hand-towels, one day no bath-mat towel, one day no towels at all, although my room had already been cleaned.

Impolite cashier - When reporting no towels were in the room, the young guy implied that it was normal procedure and they would eventually get towels to me. I still do not know when they provided the towels because I had to leave and did not return until later that evening. The towels were in the room upon my return, but I was unable to shower prior to running my errand.

Disappearing chewing gum - I know it's just a pack of gum, but the cleaning staff were helping themselves to my pack of gum and leaving the empty foil wrapper on the nightstand.

Loose headboard - Headboard was not properly fixed to the wall. With most hotels, the headboard is just mounted to the wall. This headboard was only attached at the top of the board which allowed it to "swing" back and forth away from the wall. Therefore, any movement on the bed would make the headboard bang against the wall.

Clothes Rack Falling - The clothes rack in the closet was being held in by only one screw, which would not allow for any clothes to be hung in the closet. The screw that was not mounted was there, but the drywall was ripped out to where it was no longer attached. I hung my clothes on the door hook on the back on the bathroom door (among other creative places within the room).

I was very displeased with this hotel and I would recommend moving on to the next choice.

Our first impression was not so positive. We stood at the unattended front desk for almost 15 minutes waiting to check in. Fortunately, another guest,who was also waiting picked up the house phone and was able to summon the front desk person. Once she arrived she was efficient, helpful and really nice. She explained that she was the only on e on duty.. She gave us a verbal list of restaurant suggestions after asking us what we wanted.
Our room was wonderful- very quite, great bed and pillows, shower etc. Very nice decor- better than some Holiday Inn Express. I slept really well.
Breakfast was provided-the help here were really nice too. One detail-no fruit was provided, fresh or otherwise which was unusual.

This place was GREAT!!!! We came in got a price quote from the young woman at the front desk. It was very reasonable. Got our room, but discovered it wasn't cleaned, so she upgraded us to a suite at no charge all with a pleasant, genuine demeanor. Wish I knew her name so we could put it in the review!