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“Overall satisfied” 4 of 5 stars
Review of Hilton Garden Inn Kankakee

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Hilton Garden Inn Kankakee
3.0 of 5 Hotel   |   455 Riverstone Parkway, Kankakee, IL 60901   |  
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Ranked #1 of 2 Hotels in Kankakee
Chicago, United States
1 review
“Overall satisfied”
4 of 5 stars Reviewed April 28, 2013

This is a great hotel for the area, better than many others!! It has a great Mexican restaurant within walking distance, and the restaurant/bar within the hotel is not bad. The staff was very friendly and accomodating.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam R, General Manager at Hilton Garden Inn Kankakee, responded to this review, August 5, 2013
Very happy to hear the staff helped make your experience a pleasant one!

Thank you!

Sam
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181 reviews from our community

Traveler rating
    85
    57
    20
    11
    8
See reviews for
59
24
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Potomac, iL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 12, 2013

Hotel staff is friendly and accommodating. The rooms are clean. The breakfast is fantastic. They have a nice fitness center with several different pieces of equipment to fit nearly any exercise style. I stay at this facility 7-10 times a year for business and it's always been a good experience.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam R, General Manager at Hilton Garden Inn Kankakee, responded to this review, August 5, 2013
So glad to hear that you have had so many positive experiences with us! Thank you for your continued business!

Sam
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Atlanta,
1 review
1 of 5 stars Reviewed March 21, 2013

Unbearably loud plumbing - unless you enjoy 3-4 minutes of load roaring water after you flush the toilet or one of your neighbors uses their water. Bed felt like it was a crunchy rock. On our last morning to sleep in before hitting the road @ 6am the next day - employee car alarm went of 5 times in a row @ 6:30am right outside our window. Had to call the front desk or I'm sure it would have kept going off repeatedly as it did for at least 15-20 minutes prior to that.

For the amount of money we spent on a King Jr. Suite - we could have paid 1/2 the price and stayed at one of the brands in Bourbonnais a few miles away and had a much better experience. Tried the Hilton Garden this time because of the brand and good experiences previously - but this location is the pits.

We were told that they had renovated through the third floor before we made the reservation - we were placed on the third floor. Not sure what was renovated, but it certainly wasn't our room.

Room Tip: Stay at another hotel
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam R, General Manager at Hilton Garden Inn Kankakee, responded to this review, August 5, 2013
I sincerely apologize that you did not enjoy your stay with us. Even though the hotel was working through a full renovation (which you should definitely come back to see!), there still should have been a service level that sets us apart as a Hilton property. This has been the subject of much training as the management of the hotel was completely changed. Please contact me personally if you are ever interested in giving us a second chance to impress you...

Thank you for your valuable feedback,

Sam
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Streator, Illinois
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

I frequent this area on business and stay here whenever possible. Rooms are clean, comfortable and well-equipped with coffee maker, mini refrigerator and a microwave. The desk area is laid out well for getting some additional work done, and the fee wifi is fast and reliable. Last week I was told by someone else from my company that this property was sold out on a date I needed, but when I called they were very accommodating and did get me in. The cooked to order breakfast is a great way to start your day and Val is a great server, always friendly and accommodating. The workout room is small but has a treadmill, elliptical, and two exercise bikes, along with some weight machines. Always glad to stay here when I am in the area.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam R, General Manager at Hilton Garden Inn Kankakee, responded to this review, August 5, 2013
So happy that you have been enjoying your time here!! Val is absolutely wonderful!

Thank you for the kind words,

Sam
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Springboro, Ohio
1 review
1 of 5 stars Reviewed February 25, 2013

THis Hotel becomes very difficult to deal with if any special circumstances arise. We prepaid for a two night stay to attend grandparents 50th wedding anniversary a huge event. However,day prior to arrival they both came down with terrible illness and party cancelled. We tried many phone calls to Hotel to reach anyone in management to try to cancel our reservation/not be charged or even to get credit for future travel. We are lifelong loyal Hilton customers. Personnel at Hotel were very uncaring/unresponsive, kept stating "its up to owner to resolve this but he is in Indianapolis and can't be reached." Will switch to other brand in future.. No responsible persons working on-site at the Hotel were able to assist us whatsoever!!!!!!

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tj H, Manager at Hilton Garden Inn Kankakee, responded to this review, February 28, 2013
I am so sorry that your felt the management team was unresponsive during this situation. I know that you spoke with our Front Office Manager and she informed you that we were unable to refund apre-paid rate like the one your booked. I feel worse that the parties with Hilton central, with whome you booked the reservation, did not show more empathy or understanding. I will review with our team the proper way to handle pre-paid reservations like this in the future and I appreicate you bringing this to our attention; I'm sorry this instance didn't get resolved any better than it did but I do hope you'll come back and try us again - if not us then another HGI.
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 23, 2013 via mobile

I stayed here on the night of a friend's wedding. The staff was kind to let us check in after midnight. The room was clean and pleasantly decorated. I crashed hard in the comfortable bed and enjoyed a great breakfast the next morning!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tj H, Manager at Hilton Garden Inn Kankakee, responded to this review, February 28, 2013
Thanks so much for the great review! We hope you come back again - maybe at an anniversary?
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Southern Jersey
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 17, 2013

I've been here several times now on business and have found this hotel to be a great place to stay. The rooms are clean and the staff is very friendly. The new restaurant menu is a great improvement and food is very good for a 3 star hotel. Breakfast is fantastic and is made even better by the friendly and smiling servers. One area that could be improved is the bar. While the bartenders are great, the selections of liquor are not. For a hotel that caters mostly to business guests, the choices of bourbon, scotch and wines need to be upgraded. All in all though I would highly recommend this hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tj H, Manager at Hilton Garden Inn Kankakee, responded to this review, February 28, 2013
Thanks for the great response. As a single malt drinker myself, I agree - we could improve some of our offerings. We're looking to improve that over the next couple of weeks - let us know how we're doing next time you're in town!
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Additional Information about Hilton Garden Inn Kankakee

Address: 455 Riverstone Parkway, Kankakee, IL 60901
Phone Number:
Location: United States > Illinois > Kankakee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kankakee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Kankakee 3*
Number of rooms: 110
Official Description (provided by the hotel):
A centrally located hotel in Kankakee, IL, just minutes from Bradley and Bourbonnais, the Hilton Garden Inn Kankakee is a perfect choice. Hotel guests can enjoy breakfast, lunch, and dinner at the Great American Grill, located on property. If you prefer to eat in your room, you can order room service or take advantage of our 24-hour Pavilion Pantry for a quick snack. Both business and liesure guests is sure to enjoy our complimentary WiFi access, as well as our swimming pool and fitness center. Slip into comfort and end the day in our adjustable Garden Sleep System for a good nights rest. ... more   less 
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Also Known As:
Hilton Garden Inn Kankakee Hotel Kankakee
Hilton Kankakee
Kankakee Hilton Garden Inn

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