Kenny, the guest services night attendant, was the friendliest person we have had the opportunity to meet on the week long vacation we took. When we arrived he was baking cookies, cleaning up, folding laundry, and seemed to be busy the entire time. Of the other 6 hotels we stayed in, he was by far the friendliest and hardest working person we encountered. One HUGE issue I had was the fact that he wanted to charge me $20.00 for a box of laundry detergent (3 load size). I thought he was joking but he was serious! They had recently had a meeting and the manager said to charge $20.00. I had to walk down to the convenience store and bought a box for $9.89 that would do 20 loads. I asked the girl at the front desk the next morning how much detergent was and she said $1.00. I was furious!! She said that Kenny must have thought Rich, the manager, was serious about charging $20.00. Very poor management, if you ask me. Kenny might be all of 20 yrs old, if that! Rich, the manager, should have made it clear in the meeting and not made a joke of it. I have sent a written complaint and have yet to even be acknowledged by them. Won't stay there again!
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, IHG, Priceline, Tingo, TripOnline SA, Choice Hotels, Hotels.com, Agoda, Venere and Otel so you can book your Clarion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Joliet Hotel Joliet
- Holiday Inn Joliet
- Joliet Holiday Inn