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“Rooms are nice, Staff not so much” 4 of 5 stars
Review of BEST WESTERN Joliet Inn & Suites

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BEST WESTERN Joliet Inn & Suites
2.0 of 5 Hotel   |   4380 Enterprise Drive, Joliet, IL 60431   |  
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Ranked #5 of 23 Hotels in Joliet
Joliet, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Rooms are nice, Staff not so much”
4 of 5 stars Reviewed March 26, 2014

I stayed here with my wife and 1 1/2 year old daughter while we looked at houses in the area. The room was clean and neat but the staff was not helpful at all. My wife drove up from Southern Illinois and checked in prior to my arrival. The front desk clerk sat on a couch and watched my wife struggle to open the door during the winter, carrying our daughter and trying to drag luggage and baby stuff in several times without once offering assistance. Her conversation with her visitor was obviously more important to her than doing her job and assisting guests. Other than that this was a nice hotel.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    40
    33
    12
    12
    2
See reviews for
40
35
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Memphis, Tennessee
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 23, 2014

Great location. Friendly staff. Clean. Good breakfast for my needs. Very nice pool area adjacent to lobby. Felt safe. Manager aimed to please. Overall, very pleasant experience. Very nice front desk area. Happy that No pets or smoking are allowed. Allergic to animal dander.

Room Tip: 1st floor gave great access to rear parking. Only downside was the absence of parking at front of ho...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolla, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2013

Just stayed at this hotel while traveling home from Christmas. It offered a great room, They just replaced all the carpet thought the hotel, they were still working on it while we stayed, but finshed at a decent time, and looks great so far. The pool was very warm, and hotub was nice with light jets. The staff was so nice, and provided directions and an awesome place for us to eat just down the road.
They were very accomidating and friendly. We would defiantly recommed this hotel to families with kids. They also have a nice breakfest.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, United States
1 review
5 of 5 stars Reviewed December 20, 2013

We stayed at this hotel to save a trip back to Wisconsin between two back to back Christmas parties in Illinois and as a special treat to the kids to stay in a hotel and go swimming. The pool area was cold and the hot tub which allows kids under 12 was not working. The temperature was the same as the pool and the jets were not working. My kids are younger; age 4 and 5 so they swam, but it did take us adults a little while longer to get used to the pool water. Seeking refuge in the hot tub did not provide relief. We swam in the evening and in the morning and the water temperature was chilly both times. We found out during check out that an employee had let the water level go down below the acceptable level on the hot tub and they were in the process of adding water to fix the issue at that time. I would guess this will not be an issue in the future. The hotel was clean, the room was a standard best western hotel room and had a mini fridge and microwave. My kids enjoyed spending the night there, getting a special snack from the vending machine, and making waffles at the continental breakfast in the morning. Overall I would recommend this hotel to other families.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Schaumburg, United States
1 review
1 of 5 stars Reviewed November 8, 2013

Carpet dirty, no wake up call and check out clerk was very rude and interested.....When I asked why I did not received a wake up call. Did not respond. The second time I asked he said it was a computer thing..Requested bill to be emailed it did not happen.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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Buffalo, New York
Top Contributor
173 reviews 173 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed October 24, 2013

very reasonable hotel has all the basics you expect from a lower end chain. Clean enough, breakfast had the obligatory waffles, yogurt and microwave sandwiches...wifi fine...lower emd furnishings a bit older, but clean enough. Used the whirlpool....glassed in, you,re practically in the lobby. Clerk couldn,t find reservation on the best western system, glad we had printed out the reservation and rate. Perfectly fine for a cheap sleep.

Room Tip: Our room on the third floor was very quiet
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tuscola, United Kingdom
1 review
5 of 5 stars Reviewed October 21, 2013

It's difficult to find a clean, AFFORDABLE hotel in the suburbs, but Best Western is! We have several visits to the Joliet area coming up, so we'll be staying here again. It's less than 10 minutes away from everywhere we needed to go, easy access to I-55 and I-80, and less than an hour from downtown Chicago.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Joliet Inn & Suites

Address: 4380 Enterprise Drive, Joliet, IL 60431
Phone Number:
Location: United States > Illinois > Joliet
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Joliet
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Joliet Inn & Suites 2*
Number of rooms: 62
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Also Known As:
Best Western Joliet Hotel Joliet
Best Western Joliet Inn And Suites
Joliet Best Western

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