I visited the Hollywood Casino - Joliet on Oct. 29, 2011 and was subjected to an unreasonable level of harassment by the security staff. After entering I went to get a players card. After waiting about 10 minutes a security officer, Irene Perkey, came out and asked me to follow her to the security office. I did this without objection not really knowing why this was. It turns out that they had a report on file that I was asked to leave the casino about 7 years ago. I asked to see the report but she was unable to find it.
I told her that this incident was totally false and that the security officer back then had mistaken me for someone else. She would not hear anything I said and was told to just sit down and shut up. She then wrote up a report that said that if I ever stepped foot on the premises of the Hollywood Casino - Joliet I would be thrown in jail. I have no idea where she was coming from but I let her fill out the report, and then refused to sign it because it included information that was totally untrue.
Is this the way they take care of their customers? Treat them like criminals when they have never done anything wrong. I have never encountered such misuse of power by the security staff of this casino and been subject to such humiliation when all I was trying to do was enjoy a quick hour of playing some slot machines before I went home. I was continuously told to just shut up and let her do her business.
Well, if this is the type of business that this casino wants to conduct then I would strongly suggest that you stay as far away from the Hollywood Casino - Joliet as you can. There are plenty of other casinos in the Chicago area that have a much friendlier customer relations attitude. That is, unless you enjoy being grilled by this type of petty power hungry security officer, who is probably doing things that is totally outside of the company policies.
STAY AWAY unless you want to be subjected to treatment like this. I thought you were supposed to go to a casino for entertainment, not to be read your rights and be subjected to jail time at no fault of yourself. I will never step foot into this casino ever again. I hope other customers read this and heed my advice. There is something dramatically wrong with what happened to me and I would not wish it on anyone else.
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