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“Reasonable hotel” 4 of 5 stars
Review of TownePlace Suites Marriott Joliet

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TownePlace Suites Marriott Joliet
2.5 of 5 Hotel   |   1515 Riverboat Center Drive, Joliet, IL 60431   |  
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Free Parking
Ranked #3 of 23 hotels in Joliet
Liverpool, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Reasonable hotel”
4 of 5 stars Reviewed August 2, 2013

We stayed here at the start of our Route 66 trip. The hotel was ok but the location I not the best - if I did the trip again I'd pay the extra to stay in Chicago. The rooms were a good size and the breakfast included was nice.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, August 20, 2013
Dear Caremc,

Thank you for taking the time to review our hotel. I am very glad that you enjoyed your stay with us on you Route 66 Journey.

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 people have reviewed this hotel

Traveler rating
    70
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See reviews for
26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2013

My stay was beyond pleasant. the hotel was clean, the staff was extremely nice and accommodating my family was raving about how pleasant of an experience it was!!!! Especially SYBIL a million thanks. you made our trip a million times better. stay here you will love it. We most certainly did!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear TheresaD,

We appreciate your TripAdvisor review! We are wowed by reviews like yours! Our passion at the TownePlace Suites is to provide a memorable stay to our guests, and it sounds like we truly accomplished that for you! We are so lucky to have Sybil on our team, and we are happy you were able to experience her vibrant, hospitable service.

If you are ever back in the area, please come see us again!

Cindy Pell
Director of Sales.
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Burbank, Illinois
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 8, 2013

We stayed at this hotel for a family wedding. This was the first time we had stayed at a TownePlace Suites and I was quite impressed. The hotel was very clean and the rooms were great. Our room had a small fridge and microwave, a stove top and a huge closet. There was a king size bed and a pullout sofa. Although we didn't use the pool, it looked very nice, and had a nice patio right outside. Breakfast was included with our stay, and we had to wait a bit for it be replenished but that was the only issue. Hotel was very accommodating to the group of people staying there for the wedding. Location is good too, right off of I-80 and near I-55. Would definitely stay here again and will check these hotels out in other areas while traveling.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear MagnumPIA,

Thank you for reviewing the TownePlace Suites! We're so happy to hear that you enjoyed our hotel. Our staff works very hard to provide the cleanest hotel with the best service. On our busy weekends we try our best to replenish in the breakfast area as fast as possible, but I understand your frustration with having a wait for certain items to be replenished. I can guarantee that we will continue to improve and have items out faster. With the hotel's location right off I-80 and I-55, it's great to hear that it was very convenient for everyone coming in with the wedding!

Thanks again for your review!

Cindy Pell
Director of Sales
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Bowling Green, Kentucky
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 8, 2013

Room was clean, Towels fluffy, sheets in good condition. Excellent work space and desk. Good lighting as well. Hotel was near the things we needed to do while in Joliet. Cracker Barrel is next door. Good Sports Bar across the street. Wifi worked fine. Staff is also very nice.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Hello Nvky!

We greatly appreciate your review on TripAdvisor for the TownePlace Suites Joliet! Our staff is happy to hear that you had a great stay, enjoyed the hotel and the local area. We look forward to seeing you again, if you're back in the Joliet area.

Thanks again!

Cindy Pell
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

This hotel was exactly what I expected, although for a 'suite' it did lack some roominess and rather felt like a typical hotel room with a kitchen attached.

We arrived late on the Friday of July 4th weekend to find that the parking lot was being re-paved...really, on a holiday weekend?? It was tough to park and we were instructed to park at the hotel next door. Luckily someone left and we did get a spot...

Overall it was a nice stay-just wish someone would have scheduled maintenance during a slower time.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear Egtwinmom,

Thank you for your review on the TownePlace Suites Joliet. We appreciate your review and your feedback. I'm sorry to hear that you felt the studio was smaller than you anticipated. If you are ever back in the area, we do have larger suites available at the hotel that you may want to look into booking.

As we continue to improve and maintain our hotel to keep it in the best condition possible, we do have occasional improvements that take place. I understand your frustration with parking during this time while we had the parking lot resurfaced. We try our best to avoid any inconvenience to our guests and try to choose the best times to make those improvements.

I hope that you're able to stay with us again in the future. Thank you!

Cindy Pell
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 5, 2013

Room was clean and very well appointed. Bedding was clean. Nice linens. WiFi worked as promised. Nice quiet sleep. Very friendly and accommodating staff. Adequate breakfast fare. Comfy beds. Would definitely stay here again. There is also a small market to purchase items. Convenient location.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 8, 2013
Dear VisKim,

Thank you so much for taking the time to review our hotel! We are so happy that you enjoyed your stay! Hope to see you again with you come to the Joliet area!

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Spring Island, British Columbia, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 3, 2013

We stayed at this hotel coming back from Michigan. This was our third stay . The staff are really great and friendly - feel very welcomed. We were pleasantly surprised they added hot eggs and sausage. So to top off a very comfortable room , friendly staff, there is alot of value versus other hotels. we love this place . We will ear mark this hotel for future stays.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 8, 2013
Dear Robert C,

Thank you so much for reviewing our hotel. We are so glad that you enjoyed our newest addition to our breakfast! Glad that you enjoyed your stay and we look forward to serving you in the future and earning that 5th star!

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about TownePlace Suites Marriott Joliet

Also Known As:
Towneplace Suites Marriott Joliet Hotel Joliet
Towneplace Suites Marriott Joliet Hotel
Address: 1515 Riverboat Center Drive, Joliet, IL 60431
Phone Number:
Location: United States > Illinois > Joliet
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Joliet
#3 Family Hotel in Joliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Marriott Joliet 2.5*
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