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“Great hotel and location” 5 of 5 stars
Review of TownePlace Suites Marriott Joliet

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TownePlace Suites Marriott Joliet
2.5 of 5 Hotel   |   1515 Riverboat Center Drive, Joliet, IL 60431   |  
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Ranked #2 of 23 Hotels in Joliet
Burbank, Illinois
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Great hotel and location”
5 of 5 stars Reviewed July 8, 2013

We stayed at this hotel for a family wedding. This was the first time we had stayed at a TownePlace Suites and I was quite impressed. The hotel was very clean and the rooms were great. Our room had a small fridge and microwave, a stove top and a huge closet. There was a king size bed and a pullout sofa. Although we didn't use the pool, it looked very nice, and had a nice patio right outside. Breakfast was included with our stay, and we had to wait a bit for it be replenished but that was the only issue. Hotel was very accommodating to the group of people staying there for the wedding. Location is good too, right off of I-80 and near I-55. Would definitely stay here again and will check these hotels out in other areas while traveling.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear MagnumPIA,

Thank you for reviewing the TownePlace Suites! We're so happy to hear that you enjoyed our hotel. Our staff works very hard to provide the cleanest hotel with the best service. On our busy weekends we try our best to replenish in the breakfast area as fast as possible, but I understand your frustration with having a wait for certain items to be replenished. I can guarantee that we will continue to improve and have items out faster. With the hotel's location right off I-80 and I-55, it's great to hear that it was very convenient for everyone coming in with the wedding!

Thanks again for your review!

Cindy Pell
Director of Sales
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118 reviews from our community

Traveler rating
    89
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    1
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Bowling Green, Kentucky
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 8, 2013

Room was clean, Towels fluffy, sheets in good condition. Excellent work space and desk. Good lighting as well. Hotel was near the things we needed to do while in Joliet. Cracker Barrel is next door. Good Sports Bar across the street. Wifi worked fine. Staff is also very nice.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Hello Nvky!

We greatly appreciate your review on TripAdvisor for the TownePlace Suites Joliet! Our staff is happy to hear that you had a great stay, enjoyed the hotel and the local area. We look forward to seeing you again, if you're back in the Joliet area.

Thanks again!

Cindy Pell
Director of Sales
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Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

This hotel was exactly what I expected, although for a 'suite' it did lack some roominess and rather felt like a typical hotel room with a kitchen attached.

We arrived late on the Friday of July 4th weekend to find that the parking lot was being re-paved...really, on a holiday weekend?? It was tough to park and we were instructed to park at the hotel next door. Luckily someone left and we did get a spot...

Overall it was a nice stay-just wish someone would have scheduled maintenance during a slower time.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear Egtwinmom,

Thank you for your review on the TownePlace Suites Joliet. We appreciate your review and your feedback. I'm sorry to hear that you felt the studio was smaller than you anticipated. If you are ever back in the area, we do have larger suites available at the hotel that you may want to look into booking.

As we continue to improve and maintain our hotel to keep it in the best condition possible, we do have occasional improvements that take place. I understand your frustration with parking during this time while we had the parking lot resurfaced. We try our best to avoid any inconvenience to our guests and try to choose the best times to make those improvements.

I hope that you're able to stay with us again in the future. Thank you!

Cindy Pell
Director of Sales
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Wisconsin
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 5, 2013

Room was clean and very well appointed. Bedding was clean. Nice linens. WiFi worked as promised. Nice quiet sleep. Very friendly and accommodating staff. Adequate breakfast fare. Comfy beds. Would definitely stay here again. There is also a small market to purchase items. Convenient location.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 8, 2013
Dear VisKim,

Thank you so much for taking the time to review our hotel! We are so happy that you enjoyed your stay! Hope to see you again with you come to the Joliet area!

Jennifer Lorenz
Sales Manager
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Salt Spring Island, British Columbia, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 3, 2013

We stayed at this hotel coming back from Michigan. This was our third stay . The staff are really great and friendly - feel very welcomed. We were pleasantly surprised they added hot eggs and sausage. So to top off a very comfortable room , friendly staff, there is alot of value versus other hotels. we love this place . We will ear mark this hotel for future stays.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 8, 2013
Dear Robert C,

Thank you so much for reviewing our hotel. We are so glad that you enjoyed our newest addition to our breakfast! Glad that you enjoyed your stay and we look forward to serving you in the future and earning that 5th star!

Jennifer Lorenz
Sales Manager
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Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2013

We LOVED this place! From the cheery greeting from Sybil when we arrived a bit past 11 pm, to our departure in the morning! Everything was suburb! I can't comment on breakfast because we didn't make it up in time! Our room was so comfortable we didn't want to leave.

When we arrived I really was impressed with Sybil. She took care to find a room for us that she believed would be in a quiet corner, the race fans were in town and she said they get up and moving early so wanted to make sure we had a peaceful stay. She did just that, great room at a great price, all the staff we interacted with we're so friendly. This place definitely makes our list of favorites!

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear Nothincleverlefr,

Thank you so much for staying with us and for your review on the TownePlace Suites! We are happy to hear that you greatly enjoyed your stay and that our superstar, Sybil, took care of what mattered most to you during your stay! If you're ever back in the area, we'd love to have you back.

Thanks!

Cindy Pell
Director of Sales
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Toronto, Canada
Top Contributor
66 reviews 66 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 18, 2013

I stayed here for only one night on a recent business trip and found it to be a great hotel. The rooms are large and have everything you need, especially for working. The breakfast was adequate and the little market was great if you needed something. The location is convenient to freeways and the college but the dining choices close by aren't great.
The staff were all very friendly and helpful. Joliet was under a severe weather warning including possible tornadoes and the staff were very knowledgeable about the appropriate emergency procedures. The front desk staff went out of their way to make sure guests were comfortable and looked after.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 3, 2013
Dear SKKF,

Thank you for your review! Our rooms are quite large they are 30% larger then most hotel rooms. I am so glad that you felt safe and comfortable during our severe weather. We train our staff on these circumstances and it is so nice to know that our training has paid off.

Thanks,

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Marriott Joliet

Address: 1515 Riverboat Center Drive, Joliet, IL 60431
Location: United States > Illinois > Joliet
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Joliet
#3 Family Hotel in Joliet
#3 Business Hotel in Joliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Marriott Joliet 2.5*
Number of rooms: 112
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Also Known As:
Towneplace Suites Marriott Joliet Hotel Joliet

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