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“very friendly makes a great stay” 4 of 5 stars
Review of TownePlace Suites Marriott Joliet

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TownePlace Suites Marriott Joliet
2.5 of 5 Hotel   |   1515 Riverboat Center Drive, Joliet, IL 60431   |  
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Ranked #2 of 23 Hotels in Joliet
Salt Spring Island, British Columbia, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“very friendly makes a great stay”
4 of 5 stars Reviewed July 3, 2013

We stayed at this hotel coming back from Michigan. This was our third stay . The staff are really great and friendly - feel very welcomed. We were pleasantly surprised they added hot eggs and sausage. So to top off a very comfortable room , friendly staff, there is alot of value versus other hotels. we love this place . We will ear mark this hotel for future stays.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 8, 2013
Dear Robert C,

Thank you so much for reviewing our hotel. We are so glad that you enjoyed our newest addition to our breakfast! Glad that you enjoyed your stay and we look forward to serving you in the future and earning that 5th star!

Jennifer Lorenz
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    88
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2013

We LOVED this place! From the cheery greeting from Sybil when we arrived a bit past 11 pm, to our departure in the morning! Everything was suburb! I can't comment on breakfast because we didn't make it up in time! Our room was so comfortable we didn't want to leave.

When we arrived I really was impressed with Sybil. She took care to find a room for us that she believed would be in a quiet corner, the race fans were in town and she said they get up and moving early so wanted to make sure we had a peaceful stay. She did just that, great room at a great price, all the staff we interacted with we're so friendly. This place definitely makes our list of favorites!

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COziemkiewicz, Director of Sales at TownePlace Suites Marriott Joliet, responded to this review, August 2, 2013
Dear Nothincleverlefr,

Thank you so much for staying with us and for your review on the TownePlace Suites! We are happy to hear that you greatly enjoyed your stay and that our superstar, Sybil, took care of what mattered most to you during your stay! If you're ever back in the area, we'd love to have you back.

Thanks!

Cindy Pell
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
66 reviews 66 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 18, 2013

I stayed here for only one night on a recent business trip and found it to be a great hotel. The rooms are large and have everything you need, especially for working. The breakfast was adequate and the little market was great if you needed something. The location is convenient to freeways and the college but the dining choices close by aren't great.
The staff were all very friendly and helpful. Joliet was under a severe weather warning including possible tornadoes and the staff were very knowledgeable about the appropriate emergency procedures. The front desk staff went out of their way to make sure guests were comfortable and looked after.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, July 3, 2013
Dear SKKF,

Thank you for your review! Our rooms are quite large they are 30% larger then most hotel rooms. I am so glad that you felt safe and comfortable during our severe weather. We train our staff on these circumstances and it is so nice to know that our training has paid off.

Thanks,

Jennifer Lorenz
Sales Manager
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Bloomington, Illinois
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 10, 2013

My wife and I stayed at the TownePlace Suites in Joliet, IL for a little weekend getaway, and to meet some friends who live in Chicago and some family from out of town. After the last few hotel stays we’ve had that have been much less than even slightly satisfying, we were very pleasantly surprised by what this location has to offer. The entire building is smartly decorated with a very contemporary feel. The color palette is close to being primary colors, with secondary colors as accent. The real gem, though, are the suites.

One could easily find oneself quite comfortable for an extended stay in these rooms. The work area is modular with plenty of desktop space, and no lack of power outlets. Network access is both wireless and has Ethernet jacks available in the room. The unbelievably-comfortable-for-a-hotel-workstation-chair was very nice, and underneath the main desktop was another desk that pulls out, on four wheels, for working convenience no matter where you are in the room.

The bathroom had the main entry door, and then a two-panel door that allowed access to the close, which was also accessible immediately inside the door to the room. This is smart in that it allows you access to whatever you put in there from two different rooms, but you can also sneak from the bathroom into the kitchenette for the purpose of practical jokes.

The kitchenette was very nice. Fully stocked with plates, silverware, glassware, pot and pans, a small electric stovetop for cooking, a dishwasher, microwave, garbage disposal, coffee pot, toaster, and apartment size refrigerator and freezer….and they ALL WORK!

The “In a Pinch” store has a decent selection of items from snack and beverages to toothbrushes and headache relief. The free breakfast is better than your average continental breakfast, accompanied by a very nice seating area.

The entire facility is very well cared for and clean, leading one to think it is either really new, or they really pay attention to detail. I tend to side with the latter.

From the top to the bottom, from the suites to the pool, from the entryway to the knowledgeable and very helpful staff, all I can say is OUTSTANDING

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, June 27, 2013
Dear DJplaZma,

Thank you for your extremely well thought out tripadvisor review. We pride ourselves in our outstanding customer service and extremely clean hotel. Hope to see you next time on your travels to Joliet.

Thanks,

Jennifer Lorenz
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013 via mobile

I stayed for a brief few days in April. Due to some personal issues it was a rather stressful trip, until I checked in and met the front desk associate Stefany! She was amazing and what a knack she has for making someone feel like she's known them for years. The rest of the staff I encountered was very friendly as well, but Stefany made me truly feel like family, I saw her interact with many other guests as well and this wasn't a show cause she treated everyone like they were her own personal guests. Thank you Stefany for making my stay the best ever. I will certainly be back. The rooms were very nice, extremely clean, and lots of room. Breakfast was good and sufficient. This hotel all in all made the absolute best of my bad situation.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, June 27, 2013
Dear Waula,

Thank you so much for your awesome review. I will be sure to tell Stephanie that you appreciated her hospitality. Thanks again for staying at our hotel we would love to see you again under more positive circumstances.

Thanks,

Jennifer Lorenz
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bettendorf, Iowa
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

Have stayed here pleasantly for about 4 months on business. Quiet, pet friendly, and best staff I have been accommodated with. Very very please with cleanliness and managers. Had one minor issue and they granted me a free upgrade to a suite to show sympathies. Cannot talk more highly about this place. Hampton next door, do not recommend. Staff was rude and unaccountable.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, May 29, 2013
Dear Janecekcustoms,


I am so glad that our staff was very friendly. We strive to make your stay memorable. Thank you so much for giving us your feedback. I hope to see you again in Joliet.

Jennifer Lorenz
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, Nevada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 19, 2013

My husband & I were in Joliet visiting family & friends from April 21 thru May 1. In the past we have stayed at several different hotels around the I-55/I-80 corridor or the I-55/Rt 30 area. By far, this was the best of any of the hotels we have tried. Room was spacious, clean and quiet. Staff was terrific. Even the laundry room was satisfactory. Have no complaints at all. We visit this area fairly often and will definitely only stay at this hotel in the future.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review, May 21, 2013
Dear Dianne C,


Thank you for a great review! Our entire team is grateful to have earned all of your future stays when traveling to Joliet.

We look forward to serving you & your family again soon! Please let us know if there is ever anything we can do to make your stay even more enjoyable.

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Marriott Joliet

Address: 1515 Riverboat Center Drive, Joliet, IL 60431
Location: United States > Illinois > Joliet
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Joliet
#2 Romantic Hotel in Joliet
#3 Family Hotel in Joliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Marriott Joliet 2.5*
Number of rooms: 112
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Also Known As:
Towneplace Suites Marriott Joliet Hotel Joliet

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