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“If it had not been for the noise, this would have been a five star rating.” 4 of 5 stars
Review of Westin Chicago Northwest

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Westin Chicago Northwest
4.0 of 5 Hotel   |   400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #4 of 5 Hotels in Itasca
Minnesota, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“If it had not been for the noise, this would have been a five star rating.”
4 of 5 stars Reviewed June 28, 2010

The Westin is a nice property. Very clean, comfortable, modern rooms. Polite and efficient staff. My only complaint was the noise level during a weekend stay in June. I'd have to compare the noise to a spring break hotel*. There were receptions each night I was in Itasca.

Loud/drunken shouting throughout the night, and at times what sounded like drinking games rang through the building. The rooms encircle an open area in the center of the hotel; the noise in the lobby and on each floor carries throughout the guest areas. Someone shouting on floor six was easily heard on floor twelve. And, unfortunately, the open floor plan seemed to encourage people to shout at friends across the floors.

I strongly suspect that the noise is not an issue nights when the Westin isn't hosting weddings. Also, while the hotel is right on the interstate, I could not hear a bit of traffic on floor twelve.

*Disclaimer: While I maintain that the noise level was quite high, the noise volume issue is where my comparison to spring break ends. At no time was I concerned about safety (mine, or that of others), and at no time did I encounter anything that might be even close to inappropriate behavior. The property was spotless. It was simply a volume issue that I've never encountered at any hotel hosting a wedding/event, other than a stereotypical spring break.

  • Stayed June 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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311 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Manassas, VA
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2010

Hotel is located in attractive suburban business park, which includes several miles of walking trails around lakes and a golf driving range. Great setting to get away from office. Also has a full service health club adjacent.
Hotel has a full interior atrium (14 floors). The very spacious lobby and central lounge make great places to meet and greet. Lounge food is limited but well prepared.
Rooms are typical high quality Westin rooms. Staff is very helpful!
The main restaurant, Shula's, is good for breakfast and lunch, but heavily over priced for dinner. Unfortunately any other dinner choice requires travel of at least several miles.

  • Stayed June 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paramus, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 13, 2010

Great hotel for business stay! I was initially hesitant to book this hotel initially but I had no choice since this was the only approved hotel for the conference (w/ preferred rates). After a long day it was nice to walk into a quite hotel, decent food and clean room. It is the Westin; therefore the bed is always comfortable. I had to attend an all day conference the next day and was able to get a good night sleep. It lived up to my expectations of a Westin. The hotel was relatively close to the airport compared to other hotels in downtown. I would stay there again, if my meetings are in the surrounding area of the hotel.

  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 24, 2010

So here's the thing. 12 story central atria lined with guest rooms does not a quiet hotel make. Seriously. Whoever came up with this questionable architectural idea apparently never had to stay in one of these joints -- they are acoustical nightmares. Every noise from that vacuous central space floats right up and sounds like it's taking place just right outside your door. That said, i had a perfectly pleasant (and actually completely restful) stay at this Westin. My room was giant, and the Heavenly Bed was, as usual and as promised, heavenly. No spa tub in this particular room, but since there was the dual showerhead, I didn't feel too sad about that. Very nice fitness center up on the 12th floor, and although I didn't check it out, there is a pool in the hotel too. I did have a very good meal at Shula's, but it was really expensive -- $70 for one person for a steak, soup and a glass of wine? That's A LOT of money. I admit the steak was pretty delicious, but I am not sure that meal was worth more than I paid for my lodging for the night. And speaking of which, that's the best part about this stay. I got the outrageously cheap rate of $65/night to stay in a four star hotel. I'd guess this place is busier during the week and wouldn't be nearly so affordable, but it was most definitely a great deal on the weekend!

  • Stayed March 2010, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wheaton, IL
Top Contributor
95 reviews 95 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 14, 2010

Booked the Westin for a kids weekend birthday party. They have a big open Atrium and w got rooms on the upper floors. The indoor pool/hot tub was a hit with the kids. The beds were comfortable. One of the rooms had a problem with the TV which mainence was unalbe to repair. We were quite happy with the fact that the hotel gave us free breakfast at Shula's which is inthe hotel and had a great breakfast buffett.

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ohio
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 19, 2010

Your standard hotel in this class, with a little bump for the large/variety in fitness area, attached dining variety. I will say it was a little odd to not have an iPod jack for the clock radio - which became standard about 3 years ago in most hotels of this level.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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weightyghost
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2009

I have traveled globally for Fortune 100 & 500 companies and Westin's tend to be safe and predictable. The Westin - Northwest Chicago has a very elegant look and feel. However, on this occasion, we found sheets with old blood stains, which although laundered and likely clean, you would think they would do more to eradicate the unsightliness. Add to this, vacuum cleaners loud and constant from 1 to 3 a.m. and you get the sense they are oblivious people are there to sleep. The final straw was a ridiculously priced menu (with 20% service charge automatically added per person's meal aside from any tips), and a room service breakfast complete with scrambled eggs that were more liquid than solid. In short, noisy, somewhat unclean, and food that appeared unsafe for consumption...all at Westin pricing. It wouldn't have been bad if the front desk staff upon checkout inquired how your stay was, rather, they must assume all is well. I didn't bother to say anything, as the staff seemed generally uninterested. Don't look for many amenities like free wi-fi, as this is a very a la carte hotel.

  • Stayed November 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Official Description (provided by the hotel):
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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