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Westin Chicago Northwest: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 28 Reviews
5.0 of 5 stars
11
4.0 of 5 stars
7
3.0 of 5 stars
4
2.0 of 5 stars
3
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 6 hotels in Itasca
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 408
  • Address: 400 Park Blvd., (formerly Wyndham Northwest Chicago) Itasca, IL 60143
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from the O'Hare International Airport and 27 miles from downtown... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $162 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Westin Chicago Northwest

( 18-22 of 28 )
“Avoid this one like the plague!!!”

Westin Chicago Northwest

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1 of 5 stars
North Dakota
Oct 18, 2006
1/2 found this review helpful

I had the misfortune of having to stay here 4 nights for a business convention. My biggest complaint was the rooms. They are old, carpets are stained, bathroom fixtures are pathetic, as well as the furnishings. I switched rooms three times to try and land in a decent one. It was absolutely the biggest waste of money I have experienced in a long time. I was made aware upon departure that the hotel is going through some remodeling and will be a Westin in a few months. The Wyndham should be celebrating to get their name off this property. The food was less than spectacular as well. Honestly, I can't think of a good thing to say about this property. Just please take my advice and DO NOT STAY here - at least until it becomes the Westin.

  • This TripAdvisor Member:
    • Liked — Not a thing
    • Disliked — The whole experience
    • Tips/Secrets: — AVOID THIS HOTEL until it becomes the Westin in a few months.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D-fine's Summary
Date of Stay: October 2006
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: October 18, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
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Average price*: $162 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Very poor service at this hotel, beautiful lobby, tired & worn out rooms”

Westin Chicago Northwest

Oct 18, 2006

I booked this hotel for 6 nights for a vacation. If I hadn't prepaid, I would have left after the first night. There was major construction going on in the hotel, which they didn't tell us about when booking. The construction started at between 6-7:00 a.m. each day and lasted all day with pounding, sawing, etc. going constantly. Not a pleasant way to wake up or spend your day.

The last night we received a letter stating our water would be turned off due to construction at 8:30 the next morning & may need access to our room for construction. Check out time is 12:00, so this did not make me happy at all. Upon checking with the front desk I was told they couldn't do anything about it, couldn't move us to another room, and would not credit our bill, even though we would basically have to get up and shower & check out early. That's fine for business, but not what I wanted to do on my vacation. The best they could do was give us free breakfast in the morning, which was nice, but not adequate compensation in my opinion for the noise and inconvenience for 6 nights.

On one hand it is good they are remodeling the hotel. The rooms I've seen needed it badly. There was grout falling off the tub, the carpet was stained, the decor very dated, and the mattresses and bedding were horrible. The mattress was bad enough that we went to a local store after the first night and bought a mattress pad to put on top of it, even though that meant we had to cart the pad home after our vacation.

This hotel will probably be very nice once the remodeling was done, but my advice is to avoid this place like the plague for the near future, unless you like sleeping in a work zone.

  • This TripAdvisor Member:
    • Liked — Lobby
    • Disliked — Noisy
    • Tips/Secrets: — Don't go here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dcruiser's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: October 18, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Concerts / Music festival, Other
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Check Rates
Average price*: $162 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not Bad Overall”

Westin Chicago Northwest

Mar 27, 2006
1/1 found this review helpful

I reserved a King room, but was assigned two small double beds (why is this SO common?). Upon calling the desk, I was told, unapologetically, that they were overbooked by 11 rooms (my problem?). Bedding is of the old "bedspread" variety, not the up-to-date duvet style. The carpet in my room had what appeared to be bleach spots all over it - very unappealing. The atrium design may look impressive, but when there's a boisterous group at the bar until 1:00am (as there was while I was there), the noise reverberates throughout, making it difficult to fall asleep. Bring earplugs. The immediate area is primarily office buildings. No services or restaurants within walking distance. Short drive to many restaurants, though. The gym in the building charges $8 to work out, and it closes far too early (9:00pm). The hotel does not have its own exercise room. Room service food was impressive - best I've had in a long time.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riversider Raymond's Summary
Date of Stay: March 2006
Member since: January 13, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Average price*: $162 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Love the bartenders”

Westin Chicago Northwest

Dec 6, 2005
0/1 found this review helpful

I stayed at the Wyndham this past Friday and sat night
the hotel was very nice, the rooms were very clean and the bed was great, The only problem I had was with the restaurant (Shulas) like one of the other reviews, the bar (no name lounge) on Friday the bartender a girl, it must of been her first night working because she did not know how to make any drinks that I wanted and when I wanted to dine in there she gave me a dirty look. I ended up down at the Atruim bar and grill(under the big tent) that was great, the people (bartenders) Rich and Dennis made our weekend, they both told the best storys and had us laughing the whole time we were there. We will go back just to see them if our travels get us to the Chicagoland area.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: December 2005
Member since: December 06, 2005
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Average price*: $162 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good hotel”

Westin Chicago Northwest

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4 of 5 stars
Virginia Beach, Virginia
Nov 14, 2005
1/1 found this review helpful

Although a little old, the furnishings and room service was great. Staff was very friendly and bed was comfortable. I traveled here for business, as well as a lot of the other guests, but there was no free highspeed internet. Otherwise, not a bad hotel at all.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avigail8's Summary
Date of Stay: November 2005
Member since: March 07, 2005
Was this review helpful? Yes No
Check Rates
Average price*: $162 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Westin Chicago Northwest

( 18-22 of 28 )
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Westin Chicago Northwest Also Known As

Address: 400 Park Blvd., (formerly Wyndham Northwest Chicago), Itasca, IL 60143