I've held two conferences at this hotel this year. The last one was planned for over a month. Within minutes of signing the contract and confirming that the block of rooms were being held, the rooms were reserved by other guests. No one in our conference could get a reservation! Everyone had to stay at the Hilton Forest Lakes (a very nice hotel alternative) and get transported between hotels. The Westin
threatened to charge us the full cancellation fee if we moved the conference to another facility.
Despite their apologies and written agreement, the Westin shuttle was unavailable most of the time and completely forgot to pick us up on the last day. We ended up taking taxi's at our own expense. While the rooms are nice, I will never use them for a meeting again.
- Official Description (provided by the hotel):
- An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more less
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- Also Known As:
- Westin Chicago Northwest Hotel Itasca
- Westin Itasca
- Itasca Westin