My company recently had a meeting at the Eaglewood Resort and Spa in March. I stayed in the resort for two nights and had meetings on-site. Overall I had a great experience during my stay. My room was extremely clean with a nice view of the golf course. The room was large and has plenty of space to relax after being in meetings all day. The service was great. Many of my peers used the resort's internet service that stated it was free when you signed on, but then were charged for their usage at checkout. The nice woman at the front desk apologized for the inconvienence and took the charges off of the bill with a smile. That told me that this resort is truly concerned with the happiness of their guests. I would recommend this resort and spa and would definately stay here again when in the Chicago area.

This hotel is very unorganized. We booked a package for a weekend a month in advance for our 4 year anniversery. We checked in and she handed our card back to us because sopposedly our card wouldn't go through. Never had a problem with it before or anywhere else during our stay, we asked her to try it again then she said she got it to go through $100 at a time. Okay.. Then I verified with her we requested the highest floor possible and golf course view and she said ok. We went up to our room on the 6th floor opened the curtains to see the parking lot! So we went back down to ask for the room we asked for, then the girl said well we have a room like that but you'll have to pay $20 extra a night. I said no we requested that when we booked our room and they said no problem and I also requested that just 5 min ago when we checked in and she said no problem so the other girl heard the arguement and came over and said it would be ok. OK, so then we get to our room that was ok but definatly nothing special. The view and floor to ceiling windows is the only nice thing about it. We also had coupons that were included in our package for a bottle of wine and a spa amenity basket. Now getting those were like pulling teeth! I had to call all over the hotel just to get it and they acted like they had no idea what they were all about. You'd think they'd be on top of that and deliver them without having to basicly beg for it or even ask. They wern't things that were given to us by the hotel we actually paid for them in advance thinking they'd be in our room. We felt like we were inconviencing them. The spa actually seems like they pretty much have thier stuff together but the hotel.. Not good. And there not friendly about it at all. It's not my fault you don't know what your doing. I wont be back there again

Also you have to walk across the parking lot to the spa and pool area. It's not too relaxing to walk back to the hotel in the freezing cold after a nice, relaxing massage. I kinda takes the moment away.

My husband bought me a package for my birthday last year, and we decided to use it. We booked our room and spa visit on Friday, for an overnighter, and had to give a cc# for booking. We got to the resort, and they couldn't find our reservation, so the girl looked for about 5 minutes, and finally found it. It turns out they had our name wrong even though we spelled it out while giving the cc info. We got to the room, and called to verify our appt for the Swedish massage, and were told they had nothing under our name, even though we booked the spa appt in advance first, and even gave the cc# to verify we were coming. As part of our package we got a basket of fruit cheese, and crackers, which was an orange, a red apple, and a green apple. The cheese came in a little container like the ones you get from the store deli, and the crackers were something called water crackers. We got a bottle of champagne, which was OK, and chocolate covered strawberries, which were very small, not what you would expect for chocolate strawberries at all. The room was OK, but the overall trip was a major disappointment!!

Our company regularly books group meetings at Eaglewood. It is in excellent condition and is a relaxing, low stress environment. I did not golf, but those who did enjoyed the course. Food was usually buffet for us, so I can't comment on the individual meals, but it was all delicious and fresh.

The atmosphere is upscale and staff are always waiting to serve. An excellent choice for meetings or relaxation.