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“Best for the least, a place to call home.” 5 of 5 stars
Review of Extended Stay America - Chicago - Itasca

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Extended Stay America - Chicago - Itasca
2.0 of 5 Hotel   |   1181 Rohlwing Rd, Itasca, IL 60143   |  
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Ranked #5 of 5 Hotels in Itasca
Schaumburg, Illinois
1 review
1 helpful vote 1 helpful vote
“Best for the least, a place to call home.”
5 of 5 stars Reviewed November 14, 2012

I needed a place to stay while I searched for a new house. It took 5 1/2 months. In that time it became my home and I was sad when it was time to leave. Angelica, Jay, Valerie, and Amy were very helpful and I spent many hours talking to John N & John J at the front desk late nights. They were all very friendly. Any problem with the room and Hector was right there to fix it. The spacious room with the kitchen and bath was all I needed and the flat screen TV was great. Emma and the two Marias did a great job cleaning my room every week. Many thanks to the whole staff! The location is excellent as well. It is next to major highways that travel in every direction.

Room Tip: Rooms on the East side and higher up pick up "over the air" TV the best.
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, General Manager at Extended Stay America - Chicago - Itasca, responded to this review, November 18, 2012
Thank you for your great review of our property. I'm glad that you enjoyed your "extended" stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    16
    4
    6
    3
    4
See reviews for
5
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Itasca, Illinois, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

This place is wonderful. The rooms are very clean and the staff are all very friendly and eager to help you. There is a laundry room in the hotel for long stays. There is plenty to do as well since it is close to several attractions. I had a wonderful time on my visit.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, General Manager at Extended Stay America - Chicago - Itasca, responded to this review, November 11, 2012
Thank you for taking the time to review our property. I am happy that you enjoyed your stay with us. I understand that you have many lodging choices and truly appreciate your choice to stay with Extended Stay America. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itasca, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2012

I have been a guest here for almost a year and there truly is nothing to complain about.
The Staff are wonderful and bend over backwards to help you in any way they can. Angelica is the manager here I cannot even express what a wonderful customer service minded person she is. She goes above and beyond the call of duty and I personally can not thank her enough. Jay is the best Area Manager I've ever encountered. He also will go aboove and beyond the call of duty for his guests and again I personally can not thank him enough either.

John and Valerie are the the most customer minded employees also. The maintenance man Hector if something goes wrong he is right there to fix it. Lorencia who works over night is also wonderful. The Housekeepers Emma and both the Marias help you in any way they can also.

In this day and age being treated so well speaks volumes. Thank you to the whole staff for making my life easier during a trying and hard time in my life.. You are the Best of the Best !!!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john016, Manager at Extended Stay America - Chicago - Itasca, responded to this review, November 2, 2012
Thank you for taking the time to review our property. I'm glad that you are enjoying your stay with us. We appreciate you choosing Extended Stay Hotels as your home away from home. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itasca, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2012

Angelica,Jay,John N,JohnJ,Valerie, and Amy are examples of the way customer service shuld be in any business. This is the second time I have stayed here and I just truly can not say enough about the staff that works here. Everyone including Hector the maintenance man,Emma,and both of the Marias in Housekeping,the management,and the employees that work the front desk go above and beyond the call of duty. I would reccomend this ESA to anyone.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john016, Manager at Extended Stay America - Chicago - Itasca, responded to this review, October 15, 2012
Thank you for your great review of our property. I'm glad that you are enjoying your stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itasca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2012

I just want to say that I havent had the customer service that We received from Angelica.The manager is a very compasionate hardworking and trustworthy person.I wish that more businesses had these types of customer service people.
There is no such thing anymore, customer service. I like the fact that you just cant walk in after eleven o clock at nite, I think that is one of the most safest ways to keep bad people out, and a great security system! I really do wish that there were more people in the world like Angelica and Valerie!!! We will return to this hotel again.

Thanks for all your help Angelica and Valerie,
Patrick and Lisa Sikora
Advanced Chimney

Room Tip: yes I think there should be some type of physical recreational in just Extended Stay America, yes I...
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Chicago - Itasca, responded to this review, July 16, 2012
Thank you so very much for your glowing review of Extended Stay America Chicago - Itasca. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendale Heights, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed July 28, 2011

This place was a dump. They really need to renovate and modernize things. The furniture was from the 60's / 70's. I felt really uncomfortable sleeping there. The manager tells me all the doors are locked at 11 p.m. and you need to call someone to let you in after 11?!? They charge you to use their Wi-Fi and they will charge you if you want your room cleaned more than once a week. I would not let anyone stay here.

Room Tip: Go to a different hotel!
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  • Stayed July 2011, traveled solo
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2011

John the Manager and his Crew run a very friendly and clean Hotel. They go out of their way to make people feel ay home away from Home

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 Rohlwing Rd, Itasca, IL 60143
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Amenities:
Free Parking
Hotel Style:
Ranked #5 of 5 Hotels in Itasca
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Itasca 2*
Number of rooms: 106
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