My daughter and I stayed at the hotel for 5 days and we should have switched hotels. Our room was clean but the problems started after our first day. During the day there was a lot of noise from construction beneath us and we had a loud runny toilet. I went to front desk and told them we would be gone for 3 hours, could they fix toilet and they said yes. NO APOLOGY! Back to room, toilet worse. Called front desk and was told they could get it fixed in a few days. What? Why would we stay in a room with a loud broken toilet? I asked for another room. NO APOLOGY AGAIN! We packed all our things and moved to another room. The room we moved into, had dirty dishes in the dishwasher, used soap in the shower and sink, garbage in the trash cans and no appliances. We went to our first and removed all the appliances and turned on the dishwasher. Not my job! I put the trash in the hallway. The next day, I called and told desk our room had not been cleaned and voiced my complaints. NO APOLOGY AGAIN! They came up and gave us clean towels etc. Our 5 days was spent with NO housekeeping. I did not receive a receipt under my door for the last day checkout, when I went to desk I told them not a great stay and all they said was they would check into housekeeping. In fact, my daughter told the cleaning help to remove the garbage from our front door and they directed her to the trasj can. UNBELEIVABLE!
Next item: We used the stairs and my daughter touched the railing and got paint on her hands. There were no signs posted stating wet paint. Hard time removing it. Lucky it did not go on her clothing.
Last item: The breakfast on website looks like hot breakfast. The breakfast we wer provided were muffins and bagels in plastic . Powdered cream for coffee. I have never experienced a stay such as this one.
I am contacting the hotel today about my bill. They overcharged by $50.00.
The only thing that was good was location and very quiet at night time.
- Official Description (provided by the hotel):
- The Hawthorn Suites by WY Chicago Schaumburg is located in the heart of the Schaumburg Business District. At Hawthorn Suites by WY Chicago Schaumburg, we put amenities where they count: in your room Thanks to the addition of a FREE Hot Buffet Breakfast and a $2 million total hotel renovation completed in October 2013, guests will experience exciting upgrades within our spacious suites including new carpet, fresh paint, updated artwork, improved lighting, modern bed toppings, granite countertops in the full kitchens, flattop stoves, cherry and granite bathroom vanities, oversized back-lit bathroom mirrors, rounded shower rods for extra space, and spa quality soaps and lotions. The property also features a newly added 500 sq. ft. breakfast area and lounge where our enthusiastic staff serve full hot breakfast buffets and evening manager's receptions. Next to the our free guest laundry area is our completely renovated exercise room that features new flooring, lighting, mirrors, equipment and a motivating mural. But before you even check in at the contemporary front desk in our new lobby or visit our fully-equipped business center, you will be welcomed by the upgraded landscaping, resurfaced parking lot, and freshly painted building exterior. Our location is a perfect choice for both business and leisure travelers. We are located near major highways, minutes from O'Hare Airport, Chicago, Woodfield Mall, Ikea, Medieval Times, Schaumburg Flyers and the Willow Creek Church. The area is also home to such businesses as Motorola, Zurich, Texas Instruments, Verizon, IBM and many more. There is no greater place to be for the finest in dining, shopping and entertainment; with all of these minutes away, you can be assured of comfort and access to the best of Schaumburg. Hawthorn Suites by WY Chicago Schaumburg is located near major expressways, downtown Chicago,Sears Tower, Wrigley Field and Navy Pier. ... more less
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- Also Known As:
- Candlewood Suites Chicago-Hoffman Estates Hotel Hoffman Estates
- Candlewood Suites Hoffman Estates
- Candlewood Hoffman Estates
- Hoffman Estates Candlewood Suites