The staff's customer service is over the top and main reason for returning. Excellent customer service overall, especially if Heather, Charmaine and Shawninay are on duty for check-in, housekeeping and check-out. So glad that hotel management allows this capable staff the ability to make discretionary decisions if any problem arises. They handled all of my issues expertly. Cannot pay enough compliments about them. Overall, room, bed linens and towels were clean. Everything in the room functioned except WiFi. Floors were a little sticky, but easily corrected. WiFi was horrible, intermittant at best, so as a business traveler, useless. Not happy with sensitivity of fire alarm which should be adjusted instead of charging guests if fire alarm goes off if they shower without fan or and bathroom door closed. Human nature being what it is, just get the fire alarm sensitivity properly adjusted instead of threatening to charge guests if the fire alarm goes off during hot shower. No problem false fire alarms during my visit, unlike sister property Days Inn next door, where manager uses hotel fire alarm as alarm clock to wake up late check-in (1 am - 3 am) clientele who are reluctant to leave at 11 am check-out time. Overall a great stay and welcome relief from the road.
Suggestion: Book room away from elevators, vending and ice machines.
- Official Description (provided by the hotel):
- Quality Inn & Suites in Harvey, IL near Midwest Car MuseumConveniently located just off the intersection of Interstates 80 and 294, the Quality Inn & Suites® hotel in Harvey, Illinois offers easy access to the Midwest Car Museum, South Suburban College and Prairie State College. This Harvey, IL hotel is also convenient to Chicago area attractions like Navy Pier, Soldier Field and Wrigley Field, all of which are a short drive away.The city of Harvey, which goes by the slogan “A New City Rising,” is located at the junctions of four national and multinational railroad lines, as well as major interstates. Businesses in the area include CSX Rail Road, Roadway Trucking, CN Railroad, Ford Motors Assembly Plant and Allied Tub and Conduit.Guests of the Quality Inn & Suites are invited to work out in the fitness center and relax in the indoor heated pool.Additional amenities at this Harvey, IL hotel include:Free hot breakfastFree wireless high-speed Internet accessFree weekday newspaper All guest rooms include a 32-inch television, refrigerator, pillow-top mattress, hair dryer, desk, microwave, coffee maker, iron and ironing board. Some rooms feature kitchen facilities and a whirlpool.This is a non-smoking hotel.The Quality Inn & Suites offers guests a perfect location with warm hospitality in the Harvey, Illinois area. We look forward to your stay. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Harvey
- Harvey Holiday Inn
- Holiday Inn Express Harvey