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“Excellent Stay....Would definelty Stay here Again:)” 5 of 5 stars
Review of Gurnee Comfort Inn

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Gurnee Comfort Inn
2.0 of 5 Hotel   |   6080 Gurnee Mills Circle E., Gurnee, IL 60031   |  
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Choice Privileges Points
Ranked #2 of 12 Hotels in Gurnee
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Excellent Stay....Would definelty Stay here Again:)”
5 of 5 stars Reviewed August 4, 2014

We booked this room at the last minute and accidently booked a smoking room....our fault. When we arrived we discovered we had made a mistake. Although hotel was full the management were so nice to find us a non-smoking room.... even though it was clearly our mistake. They couldn't have been nicer about everything. The next morning my husband went down to the lobby to print off Six Flags tickets and the management helped him out. Rooms were clean and beds were comfortable and the air conditioner worked great. This hotel is in a great location! Close to Six Flags, restaurants, shopping. Our stay was perfect! Very reasonable rates also. I would recommend this hotel to anyone. My family Thanks everyone there for a great stay and for being so nice to us....WE WILL BE BACK!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, August 5, 2014
Thank you for taking the time to complete the online survey reguarding your recent stay. We are very happy that you enjoyed your stay and that our staff could do anthing to make this stay better for you. Thank you for the wonderful review and comments. We hope to see you again soon. Thank you again.
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82 reviews from our community

Traveler rating
    39
    28
    7
    5
    3
See reviews for
37
12
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Fremont, Wisconsin
2 reviews
5 of 5 stars Reviewed August 2, 2014

We stopped here on our way home from Chicago-we always choose this hotel-rooms are beautiful, staff is great, couldnt ask for more! Plus, its within walking distance to the mall and right next to the Steak and Shake if you get the munchies!

Room Tip: you are right by the mall, so there is going to be noise, but the upper rooms are a bit quieter.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, August 3, 2014
Thank you for taking the time to complete the online survey reguarding your recent stay. We are very happy that you enjoyed your stay with us. Thank you for the wonderful review and choosing to stay with us. We hope to see you again soon. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsford, Michigan
1 review
5 of 5 stars Reviewed August 1, 2014

We recently stayed at this hotel with a group of folks from out of the country. The property is well taken care of and I had only one small issue, which they handled immediately. They also made an extra effort to be sure all of our rooms were close together. Although the hotel was fully booked, the breakfast ran smoothly and there were plenty of choices. The Manager and staff are excellent!!! We had MUCH luggage and needed extra time to organize. Some of this ended up happening in the lobby. Not only did they provide a scale and extra service to our guests, they did all the loading of the luggage into our vehicles and as I said, there was A LOT. They went above and beyond what I expected or what they had to do and did it professionally and in a friendly manner. The hotel is also close to great shopping and restaurants and easy on and off the interstate (discounting the construction that was in process while we were there, which certainly wasn't the fault of the hotel). I'll stay there again when I'm in the area.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, August 2, 2014
Thank you for taking the time to complete the online survey reguarding your recent stay. We are very very glad that you and your friends enjoyed your stay and that we did everything we could to make it better. Thank you for the great reveiw and we hope to see you again soon.
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1 review
4 of 5 stars Reviewed July 30, 2014

Beds very comfortable. Room was clean. Repairs appear to be kept up. Staff was friendly and accomodating. We stay here every year for family gathering in Gurnee. Breakfast was good. Very convenient area.

Room Tip: First floor room was quiet.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, August 2, 2014
Thank you for taking the time to complete the online survey reguarding your recent stay. We are very happy that you enjoyed your stay and our staff. Thank you again and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 26, 2014 via mobile

Check in was smooth, although the staff's crying baby grandson did make it a little difficult to hear. Apparently the family who runs the hotel lives there too? Anyway, there was not a handicapped accessible room available (which we actually do need) so for us, the room was small and bathroom very small. The first night, bugs in the shower - yikes. The shower curtain smelled like a sour dish towel. I did tell housekeeping about the lil critter but the woman didnt speak English or spanish so I wasnt sure if she got it. I really wasnt that concerned because with the humid climate, just thought ut might be a one time deal.

Then it was checkout morning and things went downhill quick. More bugs in the room - this time running up a wall in the main space. Breakfast??? Forget about it - small eating space jammed packed with people. We had to wait for a seat/table so I loaded the car thinking space would bevome available. I poured waffle batter and then ding ding ding - 9 am breakfast was over. Staff very quickly put food away before everyone was done. Probably 20 guests still trying to get some food! ! I tried, but management argued with me when I reminded them that breakfast is advertised as complimentary. He told me if he left the food out, people would eat it. I asked for just 15 more minutes - still a no.

Not a great stay at this place.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, July 28, 2014
Thank you for taking the time to complete the online survey reguarding your recent stay. We do apologize that this hotel stay was anything less then great. We do thank you for taking the time to talk to me on Saturday morning on the phone to discuss your stay. We do hope to see you again to prove you can have a wonderful stay with us.
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Bowler, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed two nights in adjoining queen room. Both rooms were very clean and the bathrooms were nice. Hotel staff is very friendly and breakfast was good. Pool is small but we weren't there to swim. Great location right down the street from six flags and right across the street from the mall. I would definitely stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, July 23, 2014
Thank you for taking the time to complete the online survey regurading your recent stay. We are very glad that you enjoyed our hotel and your stay. Thank you for the wonderful review and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muncie, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

We have family that live in Gurnee so we have stayed at several different hotels in the area. Since joining Choice Privileges we decided to try the Gurnee Comfort Inn. So glad we did. The staff were so friendly and helpful and made us feel at home. It is super convenient to the interstate, the outlet mall, and if you chose to go, just minutes from the Great America Amusement park. The breakfast was very tasty and while the hotel is nothing "fancy", it was a great experience and you can't beat the price. We have paid much more for less quality, and we certainly couldn't have asked for better customer service from the staff. We did not catch all their names, but Mr. Patel who greeted us at check in and wished us a safe journey at check out was superb!

Room Tip: We prefer ground floor accomodations and they made sure we had exactly what we wanted. I believe al...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jay p, General Manager at Gurnee Comfort Inn, responded to this review, July 19, 2014
Thank you for taking the time to complete the online survey reguarding your recant stay. We apprecaite the wonderful review and comments. We are very pleased to know that you enjoyed our staff and your stay. Thank you again and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gurnee Comfort Inn

Address: 6080 Gurnee Mills Circle E., Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Gurnee Comfort Inn 2*
Number of rooms: 63
Official Description (provided by the hotel):
The Gurnee Comfort Inn® is conveniently located just one mile from Six Flags Great America and within walking distance of the Gurnee Mills mall. This Gurnee, IL hotel is centrally located close to area attractions like the Bittersweet Golf Club, Bristol Renaissance Faire in Kenosha, Illinois Beach State Park, Lambs Farm, the Gold Pyramid House and Temper Farm. The College of Lake County and Lake County Fairgrounds are seven miles away. ... more   less 
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Also Known As:
Gurnee Comfort Hotel Gurnee
Comfort Inn Gurnee

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