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“Six Flags” 5 of 5 stars
Review of BEST WESTERN Gurnee Hotel & Suites

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BEST WESTERN Gurnee Hotel & Suites
2.5 of 5 Hotel   |   5430 Grand Ave, Gurnee, IL 60031   |  
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Ranked #7 of 12 hotels in Gurnee
Detroit
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Six Flags”
5 of 5 stars Reviewed October 1, 2013

Friendly and helpful staff. Clean rooms. Booked 2 deluxe queen rooms that had 2 queen beds and a sofa bed, more than enough room for 8 people. Wish the rooms could have been next door to one another but it's okay. If you forget any personal hygiene products, front desk has it available, all you have to do is ask and their sister hotel is Comfort Inn & Suites next door, who is also accommodating. Good breakfast it included making your own waffle and a hot breakfast. Free shuttle to Six Flags from 9 a.m. - 11:15 p.m., they pick up and drop off every hour. The hotel is just 40 miles north of Chicago on I-94 West, it is convenient for families visiting their love ones at Boot Camp. Overall, had a great experience. Sara was the young lady who checked us in at 10:30 p.m. and she was a sweetheart, thank you!

Room Tip: If you have teenagers, request the rooms at the end of the halls and connecting rooms to not disturb...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
A TripAdvisor Member
3 of 5 stars Reviewed September 30, 2013

The rooms are clean and beds are comfortable. Hotel could use some updating - pull out bed was broken. The pool was small and cold and there was no hot tub. We stayed after being at Six Flags. The hotel is very close to the park.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 22, 2013

Over all I was glad that I stayed at the Best Western. I came in for my sons Graduation from Boot Camp and I didn't know the area. This hotel was located in a good spot and not far from the Base. I was glad that when I did go and inquire how to get to the base, the staff was friendly and was eager to help me with maps and recommended places to eat for my family. Overall was a good experience

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

Staff is outgoing and riendly. Always smiling & pleasant to talk to. They were helpful and willing to assist to make our stay comfortable. This hotel is surronded by a variety of resturant and execellent shopping at the Gurnee Mill Mall.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 of 5 stars Reviewed September 16, 2013

Stayed with my family and room was GREAT with 2 beds and sofabed, however Registration Desk customer service needs improving. I work in the hospitality industry and we pride ourselves with GREAT Customer Service. I called to request an early check in because I explained that I was going to Great America and arrived at hotel around 1pm was told that the check in was at 3pm and was there was nothing ready and nowhere to leave the bags. I was not offered any alternatives and felt very unappreciated. Also asked about the hot tub in the pool area and was told that the county was taking all of them out of hotels THANKS to people with children under 5 years old. What type of comment is that to tell a guest??? Very unprofessional.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurnee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2013

The room was a bit noisy, HVAC, but roomy and clean. Dated décor, but was a good value for a one night stay near the interstate. Staff was friendly and did an excellent job. Very attentive. Breakfast, which was included, was sufficient to get our family started for the day. Dinning room was very roomy.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurnee, IL, Ukraine
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 9, 2013

Room was average with a comfortable bed and very clean. Fold out sofa was a bit worn down. The breakfast was okay but not impressive for a hot breakfast. A wider selection and more fresh items would have been nice. No fruit at all. Biggest drawback is that there is only a small pool that was cold. It was set at only 70 degrees

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gurnee Hotel & Suites

Address: 5430 Grand Ave, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Gurnee Hotel & Suites 2.5*
Official Description (provided by the hotel):
Stay at this pet-friendly Gurnee, Illinois hotel located less than one mile from Six Flags® Great America and Gurnee Mills Outlet Mall. Ideally situated off Interstate 294 in Northern Illinois, the BEST WESTERN Gurnee Hotel & Suites is a convenient hotel offering the best in accommodations, customer service and location. This Gurnee hotel features 65 well-appointed guest rooms, each offering cable satellite television and free wireless high-speed Internet access for guests' convenience. This 100 percent non smoking hotel offers a variety of amenities including a complimentary full breakfast, an indoor heated swimming pool, fitness center, guest laundry and full business services. Pets are welcome for a small fee. The BEST WESTERN Gurnee Hotel & Suites is conveniently located less than one mile from Six Flags® Great America theme park and just a few miles from the Waukegan Field House and Sports Park. Hotel guests will find charter fishing in Waukegan Harbor or great golfing at Bittersweet Golf Course and ThunderHawk Golf Club, all within seven miles of the hotel. Corporate travelers staying at this Illinois hotel will enjoy convenient access to the Jelly Belly® Factory, BrightStar® Healthcare Company, Domino Amjet, Abbott Labs and Motorola. The Great Lakes Naval Base is also only ten miles away. The friendly, helpful staff at the BEST WESTERN Gurnee Hotel & Suites is ready to ensure a fun-filled memorable stay in Gurnee, Illinois. Make a reservation today and save! Indoor hot tub is closed indefinitely. We are sorry for any inconvenience. ... more   less 
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Also Known As:
Best Western Gurnee Hotel Gurnee
Best Western Gurnee Hotel And Suites
Comfort Suites Gurnee
Gurnee Comfort Suites

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