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“Excellent Staff but lousy breakfast” 4 of 5 stars
Review of Holiday Inn Gurnee Convention Center

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Holiday Inn Gurnee Convention Center
3.0 of 5 Hotel   |   6161 W. Grand Ave., Gurnee, IL 60031   |  
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Ranked #5 of 12 Hotels in Gurnee
Gurnee, Illinois
1 review
1 helpful vote 1 helpful vote
“Excellent Staff but lousy breakfast”
4 of 5 stars Reviewed February 1, 2014

Heather (bartender), Dewayne, and LaMar (front desk) were all so friendly and accommodating! Rooms were clean. Glad to see the bath & body works products - nice touch!

Cons:
The sleeper couch should be replaced as one can feel every spring coil on the mattress. Very uncomfortable! Don't bother with the buffet breakfast. The pancakes, eggs, diced potatoes, sausage & bacon were awful.

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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, February 3, 2014
Thank you for your compliments on the staff. They will be very please that you recognized them. As to the sleeper sofa and the breakfast, we appreciate you taking time out to share this with us. We constantly strive to improve all aspects of our operation and will discuss with the team.
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111 reviews from our community

Traveler rating
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    4
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Oak Creek, Wisconsin
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 26, 2014 via mobile

Was told I was given best rate for room $84. While checking out lady in another room left her checkout bill by elavator....her rate 69$, 18% better?! Brought this to attention to young man at front desk, his reply, "next time you should call thru a 3rd party to get better deal". Said it kind of snidley. I asked him there's nothing you can do? Same reply I got from him. I told him your letting a customer walk out a little upset? I was looking for same rate, but would have been happy with a free candy bar. With many hotels in area, and six flags closed in winter occupency rates have to be down, and there are many other hotels in area. I know customers aren't always right, but in a service industry there is ALWAYS something you can do to keep a customer happy, especially while saying goodbye.

Mo-

  • Stayed January 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, February 3, 2014
On behalf of the hotel I due wish to apologize that you walked away unhappy. Similar to the airlines, guests at our hotel pay many different rates based on when they booked their reservations, if they paid in advance, if they are traveling with a group or company, etc. The way to get the best price is to monitor our website and to scroll through the various specials and discounts that might apply to your situation.
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New Orleans, Louisiana
Top Contributor
446 reviews 446 reviews
54 hotel reviews
Reviews in 85 cities Reviews in 85 cities
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed December 1, 2013

I was at this hotel for a conference last month. The hotel did a very nice job arranging everything for the conference and to make sure it was moving smoothly. However, during the conference time, they really jacked up the rate of the hotel rooms about 100 dollars over what they normally are and it definitely wasn't worth staying here unless you absolutely had to. There is nothing amazing or special about this hotel and could easily save money by staying at any other hotels near by if the princes are lower.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, February 3, 2014
Thank you for your compliments on the conference that you attended. Your room rate did include all meals provided while you attended the conference. On behalf of the hotel I do wish to apologize if there was any confusion.
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Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 27, 2013

Stayed here to visit family and had an appointment in Chicago. Location couldn't have been better. Right next to the interstate and a large shopping mall, yet easy and convenient to get in and out. Staff was warm, friendly and helpful throughout our stay. Room was clean, modern and quiet. I hope next time to sample the restaurant and maybe the comedy show if they have one scheduled.

Stayed November 2013
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Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, November 29, 2013
Thank you for taking time out to leave the wonderful comments. We look forward to your return!
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Golden Valley, Minnesota
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 24, 2013

We spent two nights here in September and had a great time, we would stay again for sure. We went to Six Flags on Saturday and used the shuttle service - it was very convenient and the drivers were very friendly. The front desk staff was friendly as well, and our hotel room was comfortable and clean. Wish we would've had a fridge to put our leftovers in, but it wasn't a must. Family had a great time in the huge pool...it was a little chilly for me, but the boys were in it for hours. The staff helped us with directions to Lake Michigan, which was a short drive away for a quick beach fix. We ate at the restaurant for dinner twice, and had pretty good food. Breakfast was a different story - two of us ate the buffet, and all I could stand to eat was the bacon. My husband ate off the menu...and the waitress asked him what kind of meat he'd like with it, and he said sausage. Doesn't that sound like it was included with his meal? Nope...she charged us for it, even though she's the one who suggested it and made it sound like it was included. Just a little detail that made us unhappy. Not THAT big of a deal. Otherwise our stay was wonderful, and we'll be back for sure!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, November 1, 2013
We are a great option for those coming to Six Flags. Thank you for sharing.
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Phoenix, Arizona
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 9, 2013

We were on the 3rd floor, room had good space. The bathroom didnt feel clean. Unsure if there was cleaner or urine in the toilet. Blue razor on the counter with no cap&hair in it:/ bed was nothing special. No refridgerator. If you are just sleeping there it works. Probably would stay elsewhere next time.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Gurnee Convention Center, responded to this review, October 24, 2013
Dear Solbonita,

Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you have experienced with the room conditions. We will review our internal procedures to ensure that such a situation does not occur again. We appreciate your feedback and we sincerely hope that you will give us another opportunity to welcome you back to the hotel on your next visit to Gurnee.

Regards,

Brenda J.
Case Manager
IHGCare
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Davenport, Iowa
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 8, 2013

This hotel has everything you need for a pleasant stay. The pool and hot tub were sparkling clean, and both were at the perfect temperatures. They have a very nice bar, and patio as well. The free breakfast buffet is very good, but make sure they give you your tickets at check-in! The rooms were clean and updated.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review, October 9, 2013
Thank you for responding. That pool is wonderful and our Engineering team does a great job on keeping it "sparkling" as you mentioned. You were wise to choose a rate that included breakfast as that is an excellent value especially when traveling with a family.
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Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 W. Grand Ave., Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Official Description (provided by the hotel):
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee

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