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“I've Had MUCH Better!” 2 of 5 stars
Review of Holiday Inn Gurnee Convention Center

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Holiday Inn Gurnee Convention Center
3.0 of 5 Hotel   |   6161 W. Grand Ave., Gurnee, IL 60031   |  
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Ranked #4 of 12 Hotels in Gurnee
Certificate of Excellence 2014
Gilbert, Arizona
1 review
“I've Had MUCH Better!”
2 of 5 stars Reviewed June 22, 2012

My friend and I came to Gurnee on a 3-day shopping adventure. We have had great luck with Holiday Inns, but I will not be staying here again. The excuse we got for everything was that they had only been open a couple of months. Well, some of the experiences we had were completely unexcusable! The easiest way to do this is a pro/con list.

Pros:
*Greeted by Taylor, she was awesome!
*When we had a problem with our room, Taylor addressed it immediately, and we were instantly switched to a new room and given two free drink coupons.
*Check in/check out were quick
*Quiet hotel
*Bath and Body Works toiletries!!!
*Our meal was comped due to our poor stay, but due to booking through Priceline, we were not comped any of our nights, as we should've been.

Cons:
*There was a large, mysterious pink wet spot on our floor, and we had to switch rooms
*My bed had large black hairs in it
*A dead, flat mouse was outside the entry doors to the hotel for two days
*The fire alarm went off with no explanation
*The pool and hot tub never worked during our 3-day stay. In fact, they had never even filled the hot tub since opening. We were told they could shuttle us to Gold's Gym to use their pool. This hotel is 5 minutes from the Great America Amusement Park. People were staying there with kids and could not use the pool!
*The bartender, JP, was TERRIBLE! It took half an hour to get two drinks because she was so busy chatting up her three friends who arrived after us. I swear they were maybe 17 years old, but they were served alcohol. She also kept messing up my friend's drink, a simple margarita on the rocks, as she made it.
*Our newspaper wasn't delivered every day as we were told it would be.
*We were told there was a breakfast buffet, and there was none on any day we stayed. We were later told it was at the discretion of the restaurant depending on how many guests were staying.
*My friend tried speaking to one manager, and he walked away like he was looking into her issue, but he never returned.

The last time I had this bad of an experience at a hotel, it was at a Motel 6 for $30 a night! Again, I cannot say enough for Taylor's attentiveness to our concerns. She was fantastic!

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, July 14, 2012
Thank you so much for your review; we apologize that your stay wasn't a great one. While our hotel had been open for a little over a month during your stay, that is not an excuse for the experience you had. All of your comments have been forwarded to Management and addressed within the the Maintenance, Housekeeping, Front Desk and Food and Beverage departments. We truly appreciate your comments, both the pros and cons, as they help us to become a better hotel. We sincerely hope that you do choose to stay with us again in the future and we once again thank you for the feedback.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 W. Grand Ave., Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gurnee
#3 Business Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Official Description (provided by the hotel):
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee

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